I have done a lot with my hoops, and have never had one break. I think that I would go back to the retailer and see if they would replace it. If they can't, then try the manufacturer. I had a thread case break (Sulky), and got in touch with Sulky, and they sent me another one at no charge. Hope you get this resolved.
I hope you get your problem resolved. I've been pretty rough with hoops and have never had one to break so if your dealer cannot replace it, I'd go directly to the manufacturer for help. Good luck, sweetie!;)
Sorry to hear about your hoop. Hope you are able to get it replaced under warranty. *4U
Adelmarie, Sorry about your hoop, it does sound as tho it was defective. Tell your dealer!! I do not hoop towels, I spray the stabilzer, and then place the towel on the sticky part and baste it to the stabilizer. Hugs and flowers.
I would also say to check you dealer. If only a few months old they may replace it.
Maybe check your dealer or you might search on the internet and find a cheaper price.( maybe Ebay. ) A flower for you.
Keep the brocken one for when you embroider towels using the double sided tape u don't need the inner ring. u can also try glueing the inner ring & be gentle when using it.
With your machine that new there's a chance it may b under warrenty there could have bn a defect U know. *4U
Have you asked the retailer you bought your machine from?Or another sewing machine retailer in your area.If they don't supply it they would certainly know of someone who does, it it can be bought separately.Perhaps the person who services your machine.They would have been the first people I would have asked.
mine is only a couple of months old. If not oh well,I guess I will have to buy a whole new hoop. Like SpongeBob will say "Oh Barnacles"