Finally, I have the engineer arriving tomorrow morning to check out and hopefully fix the problem with my Brother PR 1000. He will not be let out of the man-cave until it is fixed.

Just popped in to see it you had let that poor guy out of your man cave. Pleased to read he has fixed it and gone on his way. Happy sewing. Shirley

1 comment

by dennis999 06 Mar 2014

Thanks Shirley

Thanks for letting us know, and hope you're feeling better soon!! And hope your machine is feeling better, too. Hope the person the engineer talks to at Brother has a very good day that day, and helps out with the bill. Best of luck, hugs, Marji

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by dennis999 06 Mar 2014

Thank you, Marji

My sincere apologies to you all for the delay in updating you on the enginers visit. Unfortunately, I had a bit of a setback during the early hours prior to his visit and have only today been able to get back on my feet. Fortunately, Ann was able to oversee the engineer's visit which, from personal experience, is not an experience to be taken lightly!!

Suffice to say that the machine is now repaired, although I have not personally been up to checking it for myself. It transpired that the fault was the main motor which can only be accessed by stripping the entire machine components right down to the chassis. Replacing the motor and carrying out a full service whilst the machine was stripped down took the engineer just under three hours.

I don't yet know the cost of all this but suffice to say that I may yet have to sell my soul to pay for it. That said, I'm not entirely sure I will get many offers. The dealer is being very good about things, given the limited hours that the machine has been used and is speaking with Brother about the costs. The machine is out of normal warranty, so I'm not holding my breath on a positive outcome.

Hopefully, I shall be able to get back to using the machine soon.

3 comments

by gerryvb 14 Feb 2014

thank you for this update. Hope you and the machine are both feeling better soon :)

by dragonflyer 14 Feb 2014

Glad that Ann was able to oversee the strip down...sorry you had a setback...hope Brother is kind regarding the cost of the repairs and that you are back to stitching soon...

by airyfairy 14 Feb 2014

Dennis - thank you for getting back to us. Please take it easy - your machine will wait for you. Sarah

Gosh he's been there three days already. Just what have you done to your machine that is taking him sooooo long. LOL Shirley

I'M SHOUTING FROM DOWN UNDER - HOW DID THE TECHNICIAN GO? IS YOUR BELOVED MACHINE FIXED YET?

Please let us all know as I'm sure we're all waiting with baited breath!

Love Chris

too funny lol xx
best of luck xx

Dennis, hope all is fixed. Checked the one at my local store and it is the one you have. It works like a dream. Good luck.

Hope everything is sorted by now, Dennis! (I've had my fingers crossed for you all morning.)

hehe, did you manage to keep him untill he solved the problem?

1 images:[1]

Well, a 10 needle, hmmm... What is your biggest image size? It is midnight here, the engineer should be arriving soon! Happy Stitching! don't let him leave until he has test stitch small print!

This all sounds rather expensive Dennis. I am very lucky in this respect. I drive to the next town (1 hour away), go to my Bernina shop where I purchased my machine and the technician meets me there - all rather civilized for being in darkest Africa - and I get tea!!!!

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by pennifold 13 Feb 2014

I wouldn't expect anything less Sarah! he he he, except for me it's a Cappuccino and my Cryptic Crosswords etc. Love Chris

Didn't know what a PR 1000 was so did a quick search. Looks like the machine my local sewing shop uses for their embroidery. But I could be wrong. I have a machine at the other end of the scale. Brother 780D and I thrash the daylights out of it AND still learning.
Hope you repair guy is as good as mine. :-)
And my guy is good!

I wish you the very best. I bought a Brother, having heard that it was so great. It is sitting in the corner, dead, again. The attitude I get from the store I bought it from is not so great, now that they have my money. So do indeed, hold your service person there till you are convinced that your machine is working again!!! It wouldn't be too much to ask to insist that they warranty their work as well! Good luck!!

:-) :-)

I do hope you get the ol' machine running again soon! I would hate to hear of you on the font page of the tabloid news. LOL

1 comment

by dennis999 10 Feb 2014

Well, not for a second time, anyway.........

Dennis, it's about time we saw your mug! How about a picture???? Please?

2 comments

by dennis999 10 Feb 2014

Do you like being frightened then!!

by Patricia109 10 Feb 2014

Why not?

Hope your machine is up and running again soon. Lock the door and keep that repair man thier till it is. LOL Shirley

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by dennis999 10 Feb 2014

Thank you

I am glad your troubles will be over soon and your PR 1000 will be stiching as it should, fast, nicely and without hiccups or tantrums.

I have a repairman that makes housecalls too. Once a year at bargain prices.He has his own man-cave on wheels, quite a sophiticated workshop, and works wonders for my machines.

1 comment

by dennis999 10 Feb 2014

Thank you.

I am impressed that you are able to get home visits. I sometimes phone for advice and then do as instructed by the service man. For the repairman visiting I hope he can solve the problems sooner rather than later...

2 comments

by dennis999 10 Feb 2014

Hi Caroline. I had spoken with the engineer several times and searched several PR 1000 user sites. The error message I am getting is "Main motor - Current Error." The initial advice suggested that this could result from oil on something called an encoder which is part of the printed circuit board. However, since then I have been advised that it is more likely to be the main motor itself. I did watch a Youtube video of an engineer replacing this motor on a PR 620 and it is an absolute nightmare! It involves virtually stripping down the entire machine to access it.
Woh is me!!

by asterixsew edited 10 Feb 2014

Urh well good luck for the morrow and hope it doesnot break the bank. Its good to have you back with your lovely comments. Hi to the pair of you

Hi Dennis. I too am awaiting the arrival of the engineer to service and fix my pr1000. He's coming on Friday all the way from Nottingham to merseyside. He,s the only one I could get to come to the house and he is costing me a fortune but hey ho what's a girl to do ??? Best of luck with yours

1 comment

by dennis999 10 Feb 2014

Hi Suelyn. I know how you feel about the cost! My engineer (from the company where I purchased the machine) will be travelling from Essex to Ramsgate in Kent. It would be more direct and cheaper for him to come by boat if there was such a service but as you say, hey ho, a man's got to do what a man's got to do................otherwise he gets a clip around the ear from 'er indoors. I have a suspicion that this repair may be expensive!

Well done Dennis, I'm so glad you've got someone to come on down and fix your lovely Brother! I only have to travel about 20 minutes by car to take my monster in to get checked. I've had it just over a year now and it's still running beautifully. Haven't done much sewing recently due to babysitting etc. and back to our "normal" routines here. Speaking of which Dana has just arrived with Aqualina for us to take her to pre-school at 9.00am. It's Tuesday morning 8.25am - Have a great day, chat again soon, love Chris

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by dennis999 10 Feb 2014

Thank you, Chris. You have a good day too. I presume this will involve drinking cappoccino's and doing the crossword whilst sitting in the sun?

I am not sure whether to cheer for your determination to get your beloved machine up and running or to pray for the repairman. In either case, I am happy to know your will be back to stitching soon.

2 comments

by bevintex 10 Feb 2014

I wish I could find one to do housecalls

by dennis999 10 Feb 2014

Thank you. Yes, I'm getting behind with my instructions from Imelda.

Are you in the man cave or the doghouse?

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by dennis999 10 Feb 2014

I am in the doghouse because I am not in the man-cave. That said, it's one and the same thing in my house..........

Can you wait just a wee bit longer. Sure hope he gets it fixed properly for you. I don't want to read about the demise of a poor lonely Brother machine repairman....

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by dennis999 10 Feb 2014

This repairman is very good, so I'm sure I shall look after him.

Splendid that "he" stays in a state of hibernation withdrawn to the man-cave...until the engineer has worked his magic and all is as it should be...

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by dennis999 10 Feb 2014

I shall be very nice to him..............