The circle going round and round is how it use to be with me'till I realized I had to reduce the size of the pic. Don't know about Kb but pixels is what I look at when reducing the size./Lillian
Were you able to get it figured out?
I added instructions in reply to your comment.
If you are using Explorer that might be the problem. Try Google Chrome or Firefox. Also make sure that your picture is in the jpeg format and not to large, I usually downsize it between 200 to 500 KB
I have tried again and the same thing happened: after I followed the three steps a circle just keeps going around and after waiting what seemed an entirety and nothing happened I just closed out of the page.
You can use the "Compatibility settings for Internet Explorer.
Open Internet Explorer and at the top right you will find tools (looks like a gear).
Tap or click the Tools button Tools, and then tap or click Compatibility View settings.
Under Add this website, enter the www.cuteembroidery.com to the list, and then tap or click Add.