Has anybody ordered fabric from Alley Fabris?
I have given them the benefit of the doubt but am now getting a bit cranky.First order delayed by death in family.
Second order ended up in customs in Spain. Finally got a replacement but some items crossed off order as sold out. I them had to ask for a credit as it wasn't done by them at the time.
Third order place 30th Nov no sign it is even being processed.
I have contacted them twice about the third order no reply.
After the second one DH said give them a miss but I thought give it one more try.
Just wondering if it is just International orders they are bad at. Or if I am just unlucky.
29726
I have just had a similar experience. I contacted them and said I wanted a refund and received one rapidly. I too wanted the goods but that's life and all was well in the end. Hopefully you will find the fabric elsewhere
1 comment
by babash
16 Dec 2014
I am so disappointed as the price is good $3.99 a yard and on the whole the fabric is quite good. Not top quality but good. I just think they are not well organized and hoping it is just teething problems and they will get better.
115771Well I have just cancelled my order. I checked on Paypal and the order hadn't been processed.
As I haven't had a reply to the previous 2 Emails I decided to cancel.
Pity as I really wanted that fabric.
29726How did you pay for your order? Sometimes the only recourse is to go to whomever you paid through and have them work on it for you.
8230I am still waiting for a reply from my second Email to them. I had ordered fabric with Christmas gifts in mind and a new grand baby due in 4 days. Having to re think ideas.
29726I have ordered twice from them with no problem. Here again I live in the States.
109774I have but I am in the states, Never had any problems and have asked questions that were answered promptly. Sorry to hear you aren't getting the same level of customer service
67271