I was having problems with my machine and took it in yesterday. Found out that I have been putting the bobbin in wrong for the past 13 years. It had worked fine and I just started having problems. So check everything before calling.
Thanks for your input. I did, in fact, change the needle, but to no avail. I managed to get the project embroidered using my regular bobbin case, though. The dealer I bought from is, shall we say, difficult to get hold of? : ( Anyway, I'm going to phone her today to see what's going on. Thanks!
I know nothing about your machine either but if I have a problem that I cant sort out I phone the dealer I bought my machine from and ask. The answer, suggestions etc are always there and they are brilliant. But I would do a needle change and rethread top and bottom threads before I made the call
iI know nothing about a Janome so I just tell you what I have to do with my Baby Lock. Have you changed the needle? I can continue sewing for days with an older needle but not embroider. Do have to change the foot when you switch from one mode to the other. Sorry I am not much help. This is the best I can do,