Hi sewsewleelee, my first suggestion would be to check your manual on how to download the design onto the floppy. If that is of no help try ringing the company where you bought the machine and/or Brother Sewing Company for some help. I'm hoping someone on here may have your machine and will come along soon to help you out.

A big Aussie welcome from me, love Chris, Newcastle, Australia.

did you open the Folders?The Machine can only read the single Designs. Also there are different Floppies, so check if you got the right ones I hope this helps you hugs Ursula

I am posting the excellent link below. Apologies I will have to come back and give a detailed reply. I have a similar machine and use floppies all the time

Sorry can't help you out.. But a big WELCOME to our cut family, hope to see more from you. Marian /Sydney Australia

I have the same machine, also the 2002 model that's been upgraded to 2003. I love using the floppies--been doing so since 2003..only problem diskettes are getting hard to come by. I am hoarding about 200, tho I also use PE Design card. It is just so much easier to load on diskette than open software & connect box. Yeah--I'm still lost in the old school! It is so simple..just be sure designs are not in folders or zipped..and correct sizes for your machine. I'd be glad to walk you thru it if you want to pm me--we'll work off this site. If you don't know how to pm, go to the Q&A forum for instructions.

A warm welcome to the Cute family. I do hope you get the answer to your question. Keep asking questions, we love to help out fellow embroiderers.

Hi and welcome to Cute! I just googled the model and found some interesting titles. Not sure if there was something to help, however there is a manual at brother. Here is the link. I hope the troubleshooting section will help you.

Hi sewsewleelee, Big Welcome to Cute...sorry I can't help you, but I see you have some answers below...keep asking and make sure you come back to see what Cuties have said in reply...let us know if you get your problem squared away...and if not...ask again...