Customer service rant - not about Miss Veronica's sites, they are great. Reported to the garbage service 5 mins. before closing yesterday that they had missed my trash can. C.S. lady said, she couldn't take the report, because the truck driver wasn't back yet. I would have to make that report at 7:00 a.m. today. Okay, so I made the supreme effort to get up two hours early to report it and they weren't answering the phones yet. Then when they did answer, 3 minutes of a public servant/green recycler type message/stall which they put me through twice (and twice yesterday). Then they don't want to take my report, but check that my account is paid up, etc. etc. Customer service has gone to pieces when we weren't looking. The only way to get C.S in person at my cable company is to get in line and sign in at a kiosk and then get in a second line! Also at the Driver's License - had to go to two locations because they were on day two of non-working new software. Couldn't take my picture at first location because now they have face recognition software and I can't wear my glasses. When it compared to my previous picture, with glasses, software said - it's not her - don't issue license. They couldn't override the software at the local office, so I had to go to the state office They said I would have new license in 7-10 days. It's been 15 and no document. Life is weird! Thank goodness, I don't need to change anything about my phone services right now!
Oh, one more funny - the lady at the Driver's License Bureau was so frustrated with the software crashing and saying she wasn't logged in when she had just logged in, she said she was looking forward to going to chemo in the afternoon.
Also most of the time while you are waiting to talk to someone, they keep on reminding you, how important your call is to them.
If you have a talk back radio station mention the C.S. that you received. I don't think you would be surprised at the amount of other disgruntled customers.
