You have probably misspelt the name or used a capital letter to begin - if I sent one to Embquilt it would not be recognised. embquilt works perfectly!

There is a reply button, at the end of the private message you see a button : reply.
Just click on it and you can start typing. The receiver will see it because he/she get a (1) behind the inbox title in the upper toolbox.
But spelling the name correct is a must. Good luck and just give it another try !

See you have your answer, good luck. Sandra.

Maybe because I'm on my iPad I'm missing something. I don't see the reply button.

Hi, in your Inbox you can add a comment under reply or under the comment of whatever has been sent to you. I am going to send you a PM and hopefully you will see where to reply. I am able to use my Inbox on my laptop and phone so I am pretty sure you should be able to as well

You replied correctly once. Just open the original PM and click "Reply" type your message there. There is no need to create a new PM -- it is just like this forum. In fact, creating a new PM will muddle things.

If you want to create a new PM there are instructions on how to do that located in the Q&A tab (in orange) -- just look for the post on How To send a PM

Thank you, it took several cuties help for me to see the reply button. 🙈Hiding head