299559✽
Hubs & I took my machine off yesterday to get a second opinion & this is an update. I learned that if my machine was in need of repair because I have had it serviced by an UNCERTIFIED JANOME TECH it would NOT be covered under warranty @ all. I was under the impression that my "guy" was certified but they know & have dealt with him in the past & the present so NO he is not a certified tech. I was quite shocked to discover this & then of course I felt stupid for not knowing. It took hubs quite a bit of time to convince me to even take it to another city fortunately for me I am glad he did otherwise I would not have known this.
In the end my machine has a factory defect to do with the timing sensor & the "wick" under the bobbin case is defective so they will give me a new one. Unfortunately they did not have a new Janome 12000 in stock so I must wait until today for more news on what & when they can get me a replacement machine.
@least I know it is the machine & not me & I have to say I was beginning to believe that I didn't know what I was doing so I am more then relieved to know that it is the machine & not me. I was actually afraid to sit there & stitch something for fear I might break it. Now I have a renewed desire to stitch anything @ all lol
Comments (29)
115778✽
by
asterixsew
23 Nov 2015
+15✽
Interesting news. It is a good thing that your husband was persistent in getting you to take your machine for a second opinion. But and a big but that the repair man you have used is not certified to work on Janome embroidery machines. I know that where I go is a registered Brother centre as I have seen the certificates on the wall (a bit like the dentists in the UK) It also shows that when we use our machines a lot that we know when something is wrong. Right dear fingers crossed for a brilliant outcome for you I know that you will keep us posted on
what happens. A flower to your husband for his efforts in making you get the problems sorted
what happens. A flower to your husband for his efforts in making you get the problems sorted
1 comment
Caroline your right of course if he had not persisted I wouldn't have gone ahead with it. So for that I am thankful. I can only hope for a positive outcome. Thank you very much ~hugs~
318555✽
by
dragonflyer
23 Nov 2015
+15✽
Wow, Lor...unbelievable that your "guy" is not certified to work on Janome machines...however I am not really surprised that there is a problem with your machine...I started with a Janome 11000SE about seven years ago...it was a total Lemon...It had been back to Janome USA 4 times in three months...they replaced the machine...same problem...back to Janome 2 more times with the replacement machine, and they gave me another new one...same problem...back to Janome 2 more times with the third machine...finally they refunded my money...that's when I swore off Janome and got the Baby Lock Ellisimo...best thing that could have happened!!! Whatever was wrong with the 11000SE had something to do with a computer board (I think) but Janome would never admit there was a problem with these machines...bad batch I guess...my girlfriend had the same issue and she got a refund too...good luck....
2 comments
My Elissimo had to go back to Baby Lock too, after the certified repair man could not fix it after 3 tries. I love the machine though
Kim & Angie I am sorry that you both had problems with your machines sigh............they should all be sew & go but life is not like that & occasionally we have to deal with unexpected situations & all we can is our best! Sounds like you both did yours too so I am happy that you both were able to get it sorted. ~hugs to you both~
109774✽
by
crafter2243
23 Nov 2015
+14✽
I am so glad you are getting a new machine. Finding out that it is not your fault must be a relieve.
1 comment
Yes it really was playing on my mind that I didn't know what I was doing.........I am so grateful that I have such a wonderful husband who knows me so well. I was pretty blue. ~hugs~
17727✽
I'm so happy for you! What a relief!
1 comment
yes indeed it really is
21044✽
by
carolpountney
23 Nov 2015
+12✽
Oh my word now Iam worried I have been thinking of getting the new Janome now have second thoughts, but am glad you have sorted out your problem
1 comment
I wish I could reassure you but I do have an exciting update.
1235✽
Had to replace my embroidery machine after taking it into shop 4 times for what was thought to be timing issues. The needle would hit the bobbin case and break needles and make horrible sounds. Turned out I simply had worn it out. Purchased an identical new one but was, likewise, afraid to use it for fear it would break and do those things again. Took about a month but have my confidence back and all going well. Sure it will be the same for you.
1 comment
I am happy that you are now able to sew, it is a wonderful craft. ~hugs~
70767✽
Sorry to hear bout this problem with your machine.... but happy to her they are going to replace it... we spend a small fortune on these machines and it is a shame when we have to have these sort of problems with them... sometimes i think dealers and manfacturing think our money grows on trees..
1 comment
yes we sure do, what a scary thought for them to have. It should be a one time expense ( or more if we choose to get another) not a buy & replace game sigh......I have an update to share
299559✽
Oh my goodness you will not believe it I can scarcely believe it myself!!!!! I got a package delivered & it is an IPAD? I did not order one so was confused & called my hubs @ work to see if he did. He was just about to call me & tell me that they have decided to send me the Janome 15000 wow!!!!!!!! apparently the Ipad comes with it I have no idea about any details since it will be delivered either today or tomorrow but I am super excited to learn as much about the 15000 as I can & now I can't wait to get my new machine!!! It is so amazing I can't believe it...............but I have the Ipad so it is real lol I am giddy
1 comment
I am so pleased for you. You have been very lucky that they are giving you a 15000 as a replacement. Hubby ordered one for me on my birthday so I too am excited and can't wait for my new machine. We will have a lot to learn. But it will be fun. I am thinking of all the projects I want to do. Hugs Shirley
299559✽
I will use them for my reg maintenance for sure I did learn my lesson too
360671✽
I am doing the happy dance for you my friend .God is GOOD!!hugs
1 comment
lol thanks very cute!
7806✽
Loralye so glad to hear this news that finally you know what was wrong! It must be such a relief for you....after so long :)
I am very happy and excited that you are getting a replacement!!!
I am very happy and excited that you are getting a replacement!!!
2 comments
I am joining you too now Carolyn....lol! By the time I posted my comment....Loralye you updated the awesome news!!!
Very happy for you.....you deserve it! :)
Congratulations!
Very happy for you.....you deserve it! :)
Congratulations!
THANKYOU Fatima FOR ALL YOUR HELP! ~hugs~
318555✽
by
dragonflyer
23 Nov 2015
+11✽
Fantastic news, Loralye...so glad they made it right for you...now just find another repair guy!!!!
1 comment
llol so sad Kim but true enough too. I will have to make the trip to the next city but peace of mind is worth it. ~hugs~
199✽
I know only to well what you mean about Technician my son sees it all the time ,he is a Bernina Tech and had to sign papers 28 years ago to say he would do 4 years of training before they would certify him as quantified, now 28 years later ,now Bernina ask him his opinion on sewing machine , and I am so lucky he comes and fixes my machine anytime I ask ....of course it usually cost me roast dinner and a hug or two but I don't mind .
3 comments
I welcome you Cathy to our cute family & have to say that I would be pleased to offer supper instead of the cost of the maintenance fee lol good son from a good mom ~hugs Loralye~
Yes, I would happily cook a banquet!!!
I know I am very blessed , I joke with him and tell him is the pin-up man for retirement centre , the oldies just love him , he is so patient with ladies a rare treasure for a young man in his early 40's ....
67271✽
I'm glad you got that 2nd opinion,enjoy that new machine
1 comment
Oh Bev me too lol hubs is good to me. ~hugs~
52686✽
by
shirley124
23 Nov 2015
+12✽
Great news to know it was not you but the machine. We take it for granted that shop we buy from is certified to repair the machine that we buy. It is a lesson for us all to be sure to check when buying a machine. I am so HAPPY that they are replacing it for you, and with the 15000 to boot. Hope it arrives soon and you are able to get back to doing what you enjoy SEWING & EMBROIDERING. Hugs Shirley
1 comment
Thank you So much Shirley only we who embroidery & sew like we do understands this passion lol & once again I am thankful for the cuties here!~hugs~
29726✽
So happy you are getting a new machine. It isn't always easy to know who is certified on your machine model. I took my 300E for a service at a shop selling Janome and they said yes they service that model but messed up the tension something bad. Took me ages to get it back to where it should be.
Now you have found a good Tech stay with him even if it means a bit of a distance to drive.
What we do is plan an outing and do more than one thing if we have to go a distance.
Now you have found a good Tech stay with him even if it means a bit of a distance to drive.
What we do is plan an outing and do more than one thing if we have to go a distance.
1 comment
Sounds like just the right thing to do too, thank you ~hugs~
16529✽
by
vickiannette
24 Nov 2015
+10✽
Hooray for you and your machine
1 comment
Thank you Vickiannette, ~hugs Loralye~
16529✽
by
vickiannette
24 Nov 2015
+10✽
Just read the bit about you getting an 15000, great news!
1 comment
Thank you Vickiannette, ~hugs Loralye~
145791✽
I am so glad you found out the problem and are now going to get another machine. You are on the yellow brick road now. Soon all will be well again./Lillian
1 comment
lol thank you Lillian so very much ~hugs~
85867✽
Wonder why your dealer had not notified you of the problem. I have red flags over this, but I am so happy you are getting a new machine. Kay
1 comment
I stopped dealing with our local store because of the issues with the brand new 11000 & the price gouging when replaced with the 12000. I guess travelling further away will be a blessing in disguise. Thanks Kay ~hugs~
234507✽
What super news Loralye, I'm so pleased that they are replacing your old one with the brand new one. I bet you can't wait to get sewing! Send your husband a big hug from us Cuties for persisting in getting a second opinion. Love Chris
1 comment
thanks so much Chris I will lol ~hugs~
23163✽
by
greysewist
24 Nov 2015
+8✽
Ohmygoodness, that is the most fantastic news, especially your getting a 15k, not to mention with an iPad to go with it. I am so overjoyed for you!
1 comment
Ah thanks so very much Marianne, I am pretty excited too Although I am thinking I will have a lot to learn since I know next to nothing about an IPad lol ~hugs~
26316✽
by
juanitadenney
24 Nov 2015
+6✽
That is wonderful news and I know your on cloud nine right now. I know I would be. Good luck in the future with it and happy sewing. Juanita
1 comment
Many thanks Juanita, I am ready for it lol ~hugs~
140717✽
Lucky you! The 15000 is a beast!
The 12000 is (or is very soon to be) discontinued. A new 14000 is awaited here in UK but is probably already available on your side of the pond.
The 12000 is (or is very soon to be) discontinued. A new 14000 is awaited here in UK but is probably already available on your side of the pond.
4 comments
yes they did mention this to us about the 12000 being discontinued so I wasn't sure what would happen. The 14000 is listed but I have not seen one. I am anxiously waiting for it to arrive today ......do you like the 15000 & if so what do you like the best about it?
Mostly the big hoops, but I think they are the same as on your 12000. I don't have an I-pad and I can't use the wireless connection without buying a booster gadget.
I have no idea what a booster gadget is but thats ok you do & that's what counts lol. I'm sure either way your software program suits you just as well as this ipad does. Not sure how much use mine will get sewing related but only time will tell. I do love the large hoops that came with the 12000 so I am going to have fun with it
The gadget boosts your home wifi so it can be picked up in more rooms. My house has thick walls and the sewing machine seems to need a stronger signal than my tablet or laptop.
8217✽
I am so excited for you that this nightmare has become a huge blessing instead. It says a lot for Janome. I think you are going to love your new machine. With the memory issues I would check out some of the videos from Janome and any on U tube for how to work with the machine and then once you know a couple of the basics, then practice those on the Christmas projects you want to complete. An ipad is pretty straight forward with how to do basic functions and I know they will have a help course through Janome, to help walk you through the learning of a new machine. I am about ready to tackle a problem with Hus and hope they are a fraction as helpful as what Janome has been with you. So happy and relieved for you. Now if we do not hear from you for a day or two we will all know you are off setting up and playing in your sewing room, Have Fun and enjoy! Merry Christmas a bit early!
1 comment
Thank you Pam very much & I hope that you get yours sorted faster then I did & in a way that makes you happy. I have added a password sigh..............of course now I forget what it is so my iPad is stuck for now until I can figure it out lol
255054✽
Great to hear of such a happy ending
1 comment
thank you Sarah. me too ~hugs~
111390✽
Good you are getting another machine and the company came through for you!
1 comment
Suzanne me too & the new one is wonderful thank you~hugs~
21543✽
by
susiesembroidery
26 Nov 2015
+3✽
I am sorry that you had to go through all this trouble. Hopefully this will be worth your while and that things will be sorted out in the end to your benefit. All the best.
1 comment
It amazes me that I used this machine for about 3 years & to find out now that all the issues could have been avoided the 1st time I took it in just boggles my mind..........Thank you Susie & yes the new machine is a dream come true so quiet & a bell even rings to let me know of a thread change so I am singing a new song lol
299559✽
Thank you all for your support & wisdom. I now have a Janome 15000 & I am thrilled with everything: the service @ the new store (existing store but out of town) the friendly staff, the instructional phone calls, the updates the trade in & price & best of all I am thrilled with this new quiet machine that does all that the 12000 did & more. In life it's all about the little things & this machine makes my life happier & in turn I play it forward with all that I sew. Just like most of us here we give away what we sew so that makes others happy too.~hugs ~