Good customer service story. Yesterday at my favorite sewing store, I was talking with a clerk and a customer about the now-defunct Martha Pullen retail store. I planned and took a 5 hour trip to see this wonderful store and on the outskirts of Huntsville called the 800- number to get clear directions. The staffer told me that sadly, they had closed the store, then added sweetly - so you won't have wasted your day, I can tell you of three machine embroidery stores in the city. She directed me to the 1st. A customer there led me to the 2nd, clear across town. They gave me directions to the 3rd. Well, the customer in my favorite store's jaw dropped and she said, that was ME that you talked to! I gave her a big hug around the neck and told her what a wonderful day I had because of her helpfulness. Isn't that the coolest!?
