2551✽
need help, my ellegante , which i bought a few months ago, it turns on the screen, it says to keep your fingers out of the way and click the ok button. my finger got sore , nothing came on , i went through the help book , which is no help at all, i tried to turn it off and back on , nothing!i called the dealer, he said take off the embroidery unit, then back on , that was a waste of time, before i half to go 100 miles on monday, HAS ANYONE HAD THIS HAPPEN?? PLEASE REPLY... THANK YOU DORIS
Comments (10)
41781✽
Were you suppose to take hoop off?
1 comment
the hoop was never on yet, can;t get past the light up screen, thanks, doris
17✽
by
debbiedebbie610
07 Feb 2016
+10✽
Did you take off the hard plastic cover from the screen?
1 comment
yes i did, thanks doris
15626✽
Try unplugging the machine waiting a minute and then plug it in again. Sometimes things just need to reset.
1 comment
i tried it 3 times, no luck thanks
29726✽
Sounds like it thinks the hoop is on and the arm is not back in the park position.
1 comment
maybe, guess i will be going on my long drive tomorrow, let them figure it out, oh well joann is just up the road i can kill some time in there, thanks ,doris
66927✽
by
graceandham
07 Feb 2016
+6✽
Have you looked in the area where the hoop attaches to see if ANYTHING is in there, like a bit of fabric or stabilizer? Don't know the machine, just trying to think of possibilities, since it seems to be reading something being there.
1 comment
let you know how it turns out , thanks ,doris
109774✽
by
crafter2243
07 Feb 2016
+6✽
I would have said the same thing as your dealer. Make sure the embroidery unit is snapped in. Let us know how it got solved.
1 comment
will do, thanks doris
57675✽
Have you moved the machine with the embroidery arm attached? It sounds like the connection may be damaged.
1 comment
no it has not been moved, it has it;s own spot, with 4 other machines, not a lot of moving room. hope the dealer can find the problem, thank you anyway. doris
16529✽
by
vickiannette
08 Feb 2016
+4✽
love to know how it goes. Good Luck with the Technician.
169064✽
I'm sorry I didn't read this earlier. I do think you need to take your Baby in. I pulled out my Ellegante and plugged her in. I had no trouble getting to the home screen So I do think there is something wrong and it needs a visit to the spa. I hope it is nothing serious or expensive and it will be home soon with you.
1 comment
thanks to all you cuties, back from the dr. of sewing machines. he saved her, but the screen got out of calabration, ? he ran a program hooked up to her and fixed it. he said never has he seen this happen with this ellegante. ok if it happens again i have to call him he will show me how to fix it !! I'm 73 and not too good with pc. i was almost ready to tell him he could have it back, i bought it because i didn;t want to be fixing a machine, want one to last me the rest of my years ??? he also said if the problem continues, he may have to put in a new board ? why did i buy a new machine just to have problems?? i feel let down, Doris
29726✽
Happy your machine is fixed again, Hope you made the best of a long road trip. I would write in a diary the date and the conversation you had with the repairman and if it is a new machine it should be covered under warranty. So if it happens again in say 3 months time you have evidence that it has happened while still in the warranty period.
2 comments
thank you, doris
Good advise. Glad for you to have your machine working again