UPDATE-BELOW-Cuties, I have a problem.<br /><br />
<br /><br />
I placed an order with Wawak, by postal, with a personal check some time ago. I haven't received my order yet. I was wondering if you've ran into any problem with them before?<br /><br />
A woman called about a week later asking how I wanted to pay, with a credit card or COD. I told her I already sent a check with the order. She said she would investigate and call me back. Never heard from her. <br /><br />
The next day I called my bank. They told me the check cleared my bank, on the 20th of June. This was about a week after when I got the first call. <br /><br />
I phoned Wawak again. Spoke to someone and told what previously transpired. She 'looked into it' and came back on the phone and said they had shipped my order (yeah right) and I should get it Tuesday, the 5th because of the holiday. That would be giving it a whole week from the day we spoke and IF they shipped before we spoke, what's the hold-up? Didn't get it again. <br /><br />
My order was mailed to them on June 16th. The bank said it cleared 4 days later, so it didn't take 4 days for them to get my order and my money. Don't you think I should have received it by now?<br /><br />
Totally Teed Toogie
UPDATE-Wed July 7-This morning someone called from Wawak apologizing for the delay of my order and also the mix up. She said the personal check went to accounting, but no one marked the order as paid or with check number showing payment was received. So I guess my order was on hold, until they figured it out.
She said I should get my order by UPS today. She gave me the tracking number and UPS 1-800 number. She also said for all the hassle and delay I've had, they were issuing me a $20. credit. I told her I just want my order.
So this afternoon my order was finally here via UPS, 20 days later................
I haven't went through it yet,to make sure its all here, but looks like it is.
I hate to put any company down, because people do make mistakes. It was just after I knew 'someone' there had deposited my payment, into their account that I got worried.
Like I said before, I ordered online previously and no problem.
I have ordered from them before, no problem. But as I thought I was in no hurry I'd order by mail. Good thing I wasn't in a hurry!
It wasn't until after the first phone call from them asking for payment ,which at the time they called me they already had received payment/clearance from my bank. I will keep on it, you can be certain, as it was a fairly big order.
I ordered my old aunt some hand quilting thread, in this order to try. I have been waiting for it to come in, so I can give it to her, along with those bags of fabric that was given to me. She probably thinks I changed my mind about giving them to her but I wanted to surprise her with the thread........................
I will definitely let you all know if & when I get it and also, if I do hear from their supervisor.
One of my threads I ordered they said was no longer available but they didn't send me the credit for that or the money back........