Community / Chat /
109788
by toogie 06 Jul 2016 ( edited Jul 06'16 20:31 )
+26

UPDATE-BELOW-Cuties, I have a problem.<br /><br />

<br /><br />
I placed an order with Wawak, by postal, with a personal check some time ago. I haven't received my order yet. I was wondering if you've ran into any problem with them before?<br /><br />
A woman called about a week later asking how I wanted to pay, with a credit card or COD. I told her I already sent a check with the order. She said she would investigate and call me back. Never heard from her. <br /><br />
The next day I called my bank. They told me the check cleared my bank, on the 20th of June. This was about a week after when I got the first call. <br /><br />
I phoned Wawak again. Spoke to someone and told what previously transpired. She 'looked into it' and came back on the phone and said they had shipped my order (yeah right) and I should get it Tuesday, the 5th because of the holiday. That would be giving it a whole week from the day we spoke and IF they shipped before we spoke, what's the hold-up? Didn't get it again. <br /><br />
My order was mailed to them on June 16th. The bank said it cleared 4 days later, so it didn't take 4 days for them to get my order and my money. Don't you think I should have received it by now?<br /><br />
Totally Teed Toogie
UPDATE-Wed July 7-This morning someone called from Wawak apologizing for the delay of my order and also the mix up. She said the personal check went to accounting, but no one marked the order as paid or with check number showing payment was received. So I guess my order was on hold, until they figured it out.
She said I should get my order by UPS today. She gave me the tracking number and UPS 1-800 number. She also said for all the hassle and delay I've had, they were issuing me a $20. credit. I told her I just want my order.
So this afternoon my order was finally here via UPS, 20 days later................
I haven't went through it yet,to make sure its all here, but looks like it is.
I hate to put any company down, because people do make mistakes. It was just after I knew 'someone' there had deposited my payment, into their account that I got worried.
Like I said before, I ordered online previously and no problem.

Comments (6)
85867
by katydid 06 Jul 2016
+7
Oh my Toogie. perhaps the holiday did slow up all deliveries. I don't know the vendor ,but i always use Pay Pal when it is available. Keep on it and I hope you get it resolved. Kay
3 comments
by toogie 06 Jul 2016
I called again late this afternoon. I asked to speak to a PR or supervisor. The woman said, supervisor was unavailable at that time, could she help me. I took her name and her supervisors name. Recounted the events. She said the order had been shipped (wish I would have asked WHEN) and she said she was checking the tracking, should be here tomorrow....um....I told her I would give it a couple more days, but if by then I had no supplies, I was calling the Better Business Bureau. She said she would pass this info along to her supervisor and see if there was anything they could do to make it up to me. I JUST WANT MY SUPPLIES I ORDERED AND THEY GOT PAYMENT FOR!!!
I have ordered from them before, no problem. But as I thought I was in no hurry I'd order by mail. Good thing I wasn't in a hurry!
It wasn't until after the first phone call from them asking for payment ,which at the time they called me they already had received payment/clearance from my bank. I will keep on it, you can be certain, as it was a fairly big order.
by bevintex 06 Jul 2016
I hope it shows up tomorrow for you. don't they know you have things to do
by toogie 06 Jul 2016
Exactly, Bev!.............I hope it comes today too. ...I also hope I hear the supervisors explanation of this account. I know they can phone, because this is what started it all.
24331
by sandralane 06 Jul 2016
+6
Toggie, I hope this does get sorted for you, so frustrating. I would only pay by pay pal in the future to safe guard yourself. Yes we trust people to do the right thing, however unfortunately it does not always happen. Perhaps the holiday is the hold up, lets hope so. Good kuck. Sandra.
2 comments
by kathymourie 06 Jul 2016
I had my pay pal hacked. A over sea company charged me for a website I did not sign up for and a monthly charge. I paid it off and closed it out. Pay pal is not secure as people think.
by toogie 06 Jul 2016
Oh my Kathy, I think it someone figures out how to use something, someone else can figure out how to abuse it. Such a shame.
I ordered my old aunt some hand quilting thread, in this order to try. I have been waiting for it to come in, so I can give it to her, along with those bags of fabric that was given to me. She probably thinks I changed my mind about giving them to her but I wanted to surprise her with the thread........................
21044
by carolpountney 06 Jul 2016
+5
I hope you get your supplies it is so frustrating to have to follow up all the time pease let us know when you receive your goods
1 comment
by toogie 06 Jul 2016
Yes, I will let you know how it gets resolved. Like I said, I ordered before from them with credit card, no problem.
45918
by marianb 06 Jul 2016
+5
It is a shame when businesses don't follow up promptly on quires' about their products or services. Hope you receive you good soon. Marian
1 comment
by toogie 06 Jul 2016
I know, I probably wouldn't have thought anything other than it sure was taking a long time, if they hadn't called me asking for payment AFTER they already deposited in their account on the 20th. That's when I started calling them back about where is my order.
I will definitely let you all know if & when I get it and also, if I do hear from their supervisor.
318555
by dragonflyer 06 Jul 2016
+4
So glad you got your order...and don't forget to look into that $20 credit they said they were going to issue you...you might want to check your account with them to see if a credit is pending for you...
2 comments
by toogie 06 Jul 2016
They need to add the price of a spool of Sulky thread I paid for and they said was no longer available. That's the only thing that didn't come in. I will call them tomorrow again...........
by toogie 07 Jul 2016
Well, I had time to call and I spoke with the same person that told me about the credit. I told her I had received my order, but there was a notice about the Sulky christmas red thread no longer available. I told her they didn't give me credit for it or a refund for it. I told her when I put it in my cart online it doesn't say 'NA'. She brought it up on her pc, said they were discontinuing it but they had just 3 left in another wearhouse. She is sending me the one I paid for, plus the other 2, and leaving me a credit of $15.62 on my next order! I can always use red!
67271
by bevintex 06 Jul 2016
+4
Wawak has a good reputation and I'm glad that they made it right and realized the mistake was on their end, It was nice of them to give you a credit for the inconvenience. Now show us what you are making with your goodies
1 comment
by toogie 06 Jul 2016
Mostly zippers for me but hand quilting thread for my aunt. I want bring her some fabric and this thread, to see if she likes it. They live quite about a good hours drive away and I've been waiting on her thread......
One of my threads I ordered they said was no longer available but they didn't send me the credit for that or the money back........