I have made a terrible mistake and need some advice. I ordered skin and eye cream on the internet which was supposed to be a free sample if I paid the $9.95 S/H, which I did.
Two days ago I opened up my credit card bill and was shocked to see that I had been billed $374.00 + 11.95 S/H. I frantically called the number listed on the bill and find that I didn't read the fine print that they insist was there, but I never saw any fine print stating that I had to cancel the order in 14 days or they would bill me the entire amount which was an enormous amount for two little vials of cream, and now they have shipped another's month of the creams. I never ordered that either, but they say I agreed to buy it by not canceling the order. I am beside my self. They assure me that it is legal and legit. How can they do that?
I haven't used any of the cream and I told them I would return it, but they say that is not possible.
Yesterday another package arrived at the post office and I did not accept it and the post office will return it to the sender. But the company says there are no returns. I am so upset I don't know what to do. I feel so stupid for letting myself get sucked into such a scam.
This company used big names such as Joy Behar, Ellen Degeneres, Oprah and says they are working for them, making you think they are part of the company. How could I be so foolish to get sucked into this. What was supposed to be $9.95 has swelled to $385.00.
I pray my credit card company can help dispute these charges. I would never knowingly allow a company such access to my bank account. I've had to close the account so they can't access it any further. I am so discouraged. Have any of you had a similar experience. What did you do. Your advice is appreciated. Thanks so much
Firstly contact your Credit card supplier and submit a complaint for an UNAUTHORISED and FRAUDULENT INTERNET SCAM claim on your credit card, tell them you definitely did not AUTHORISE the payment!! DO THIS IMMEDIATELY!!!!
Ask them to cancel your credit card and issue you with a new one!!!
No matter what it takes you must convince them you did not authorise this transaction.
Then email the company and threaten to expose them on FACEBOOK and every other social media forum of which you are a member!!!
DO IT NOW!!!
There WAS no fine print!
Tell them you have thousands of contacts all around the world and you will make sure you warn every person you know.
I got my money back through my Credit Card supplier.
But you must act quickly!!! I will go to my other computer and see if I can find the emails I sent them and if I do I will send them to you.
PLEASE be ruthless, set aside all the niceties, these people are nothing but unscrupulous thieves.
hope and pray everything will be solved for you .Hugs
Meganne has given you wonderful advice. I really hope that you get your money refunded.
The offer seems so genuine, a trial of their eye serum or face serum and all you pay for is the postage. There is NO fine print to read and you are NOT redirected to their web page to read any terms and conditions or fine print.
Yes, the product arrives, BUT within 3 weeks there will be further exorbitant charges against your credit card that you definitely did NOT agree to.
The company you should watch for is:
Hydroderm Customer Service
support@lovehydroderm.com
France - 0805-080774 (appel non surtaxé) USA & CAN -
1-800-759-8620 – Face Serum
1-800-743-9187- Eye Serum
If you fall for this offer, as I am sure many thousands of women probably have, then you MUST act quickly and lose no time in contacting your credit card supplier, report the INTERNET FRAUD on your account, get them to reverse the payment and have them cancel your card IMMEDIATELY so these unscrupulous thieves can NOT steal any more money from your account.
Then you need to be as ruthless dealing with "the company" as they have been in cheating you.
Please see the post I made below for further advise. There is no reason why you can't even contact your local police as the may have an internet fraud task force.......
Mail services have been changing so much since email became available.
I'm not even sure what services we still have here in Aus any more.
We used to have registered mail which covered an article for insurance and we had Certified mail which required the recipient to sign for it, thus giving proof of delivery. I must check this out because I rarely post anything. hugs n roses, Meg