do you need to format the stick? and make sure you are putting the design in the right folder

HI LUCY I CANT HELP AS MY KNOWLEDGEON JANOME MACHINES IS NILL. BUT TO ALL WHO REPLY PLEASE USE CAPITALS AS LUCY FINDS IT EASIER TO READ. LUCY I HOPE YOU GET HELP SOON

THE ONLY THING I KNOW ABOUT THE JENOME I HAD COME ACROSS WAS THAT THE USB STICK NEEDED TO BE FORMATTED. ARE YOU USING THE RIGHT FORMAT?.

YES THE STICK IS FORMATED TO JEFF.I ONLEY HAVE 2 DESIGNES ON THE STICK.

LUCY, I HAVE YOUR MACHINE AND WILL HELP YOU. FIRST OF ALL YOU NEED TO PUT YOUR DESIGN ON A USB THAT SHOULD HAVE COME WITH YOUR MACHINE. DO NOT PUT IN A FOLDER JUST LOAD ONE DESIGN AT A TIME. WHERE DO YOU LIVE MAY BE I COULD TALK TO YOU ? IF YOU ARE IN AUSTRALIA WHERE I AM. OPEN THE SECOND SYMBOL DOWN ON THE MACHINE A FOLDER, THEN CLICK ON YHE USB SYMBOL, A COLOURED FLOWER WILL COME UP AND THERE SHOULD BE YOUR DESIGNS. IF YOU NEED MORE HELP PLEASE SEND ME A PRIVATE MESSAGE. SANDRA.

you must have an EMBF folder inside the EMB folder

LUCY. THERE IS A FOLDER INSIDE THE EMB FOLDER CALLED EMBF YOU NEED TO DRAG THE DESIGN INTO THAT FOLDER FOR THE MACHINE TO SEE IT.
WHEN YOU TURN MACHINE ON CLICK ON THE GRID AND CHOOSE THE RE28 HOOP (THE LARGEST) THEN GO TO THE PICTURE OF THE FOLDER ON THE RIGHT SIDE TOUCH IT WITH THE PLASTIC PEN. THEN TOUCH THE PICTURE OF THE USB ON THE SCREEN AND EMB FILE PICTURE. ALL YOUR DESIGNS SHOULD THEN COME UP ON THE SCREEN. USE THE ARROWS AT THE BOTTOM TO SCROLL THROUGH TO FIND YOUR DESIGN. I AM SUGGESTING YOU TELL THE MACHINE THE LARGEST SIZE HOOP AS YOU MAY HAVE A DESIGN SITTING IN A SMALL HOOP AND THE MACHINE WILL NOT RECOGNISE IT. ONCE YOU HAVE DONE IT ONCE YOU WILL SEE THERE IS A MUCH QUICKER WAY TO DO THINGS.
THERE ARE ALSO A FEW YOU TUBES OUT THERE THAT ARE HELPFUL.

DID YOU FIX YOUR PROBLEM?