Thank you - I have already replied to their earlier e-mail to tell them what happened as they promised to look into it on Monday. So they kind of is aware there is a problem. I also have not downloaded any will only do so once sorted. Luckily my husband works for our bank. He is now smiling and says if a problem he will sort it out. I think he just likes to see me worried as I normally can go overboard when it comes to my hobby.

So am I. Thanks.

Thanks - I just fell so bad about it. I should have looked at the download page initially but never did. Hubby and I had a careful look at the site and also on our bank. It was suppose to reserve the funds if it went through. My husband says by the looks of it he is sure the payments did not go through at all. Luckily I have advised the company when I tried and they did not even see the items on my download page. They just confirmed that there is no orders. That was yesterday so today I thought maybe I should try again. What made me look at the download page was that the order page did not look right. I am sure it did not have all my purchases in it. Must be a glitch on their side. Life is suppose to be fair so I am sure it should not be a problem I think they are a pretty large company and I've bought a number of licensed design sets from them in the past - so I am pretty sure they would sort it out. Might be that these were put in the download without payment. That I also do not want and for this reason I have not downloaded anything. They can actually see that nothing is downloaded as it numbers the downloads. I've said a little prayer and am sure this will take care of it.

Yes if I can not come right with e-mail I will phone them. Problem is also time difference - when we are wake they sleep. Must be a glitch in their system as it kept on saying it did not go through try again. And there is no order or invoice. Also I would normally get a confirmation e-mail and I have received nothing - it is just that they are in my download tab. Luckily it is easy to see that I have not done so and also I am sure nobody would buy the same downloadable design over and over.

Yes I normally also use Paypal and this is the one site that does not take it. I've bought from them for years now without a problem and they have great designs. At least they are so quick to respond - so far I've had great service. I had feedback last night that their order specialists will look into it on Monday morning which will be our Monday afternoon. Unfortunately I was asleep when they came back and asked for certain details. They will now see it by this afternoon (time difference) so I am sure it will be sorted out. When I gave them the details it is obvious that there is a computer related problem - have not seen it because I had such a fright.