UPDATE TO THE UPDATE: Soooo, my Ellisimo has been gone through with a fine tooth comb with BabyLock's Service Manager directly to my dealer's...all new parts, Skype between BabyLock and my dealer while they were working on it...I am told it is now working perfectly and it is ready to be delivered back to me. In the meantime, because I have been through so much with the Ellisimo, I have been made an extremely attractive offer for a BabyLock Valiant 10 needle machine as BabyLock and my dealer say I embroider so much it would be much better to have a 10 needle machine....So now that is a decision I need to make...I am struggling with the cost, but my DH keeps saying, it's only money...and the bonus is I would still get to keep my Ellisimo...decisions, decisions..Any words of wisdom, Cuties?

UPDATE: Well my dealer still has my machine and I have the "Loaner Ellisimo"...but he had BabyLock call me to review everything that has happened. BabyLock is going to review all of the "parts" the dealer ordered and make sure that they were ordered correctly. My dealer told me that one of his techs "may have" loaded the wrong software on my machine when they were trying to "fix" it...The software for the newer BabyLock Gold 2 is different than the original software for the Ellisimo...but the dealer said he couldn't be sure...Also, the "Loaner" machine has the same problem when scanning the Placement Target Sticker (not allowed to call it a Snowman anymore)...When it scans, it doesn't stop in the center of the sticker like it is suppose to...This is somehow not surprising to me since the same techs have worked on this machine that are working on my machine. Personally, I don't think they have a clue! BabyLock is calling the owner and is suppose to call me back with some update this afternoon. Should be an interesting call...<br /><br />
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Yikes...My embroidery machine has been back and fourth to the service center five times in 10 weeks...and they still can't get it fixed...I took it in for it's annual service, they got oil all over the camera lens and in the camera housing when it was serviced and now they can't seem to get it fixed. New camera mount, new camera...and it still won't register the "snowman" target sticker correctly. I finally called the owner and told him I had had enough...five trips over 1000 miles (3hours each way because of traffic)...I'm done! He said he would bring my machine to my house when it was fixed...well he delivered my machine to my house on Monday...Egg on his face when it didn't work!!! So, yesterday, he delivered a "loaner" Ellisimo until they can get my machine fixed....If they can get it fixed...Problem is they have a new service manager and only one tech who has been there for any length of time...all the rest are rookies who don't know squat...I am tired of being their guinea pig...What I wouldn't give to have the old service manger, Bill, back...he was fantastic...venting here...Thanks for listening!