Aargh! The workman who could not come or even schedule for at least three weeks, last week, called this morning to say he happened to be on my street and could come by and measure my project. I told him to give me five minutes - that was the mad dash into daytime clothing! Of course, I hadn't cleared the area where he needed to measure. Why do people treat good customers this way? I know this is just the start of it! Also, called a Customer Service at another company the other day and heard, I promise you, 21 different little "stall" recordings by different voices before I got a human. The poor girl who answered said when she arrived the computer notified her there were over 250 calls in the queue. I wonder how many people they had taking those calls! The one thing I learned is, don't call Customer Service the Monday after Thanksgiving.