I originally posted this in Q and A but was asked to repost this here for better visibility among Cuties. I have a new computer with win 10 and I updated embird with the newest version. Some of my design category files are very large and I find that after a certain number of icons are displayed with embird's iconizer, the icons become blank squares and the computer becomes non responsive. I then have to close up everything. Consequently I can not see the entirety of the folder to see what design I want to use. I was told this is possibly because of my antivirus software but I am wondering if the iconizer has a limit to how much it can show. I had the same problem with a different antivirus program on my prior computer and thought I needed to get a new computer with more memory because of that!. Does anyone have a similar problem? Is there a way around this short of splitting up the file into multiple smaller files? Any help or thoughts would be appreciated. I am not the most computer savvy :(
Before you do anything else you should try getting Embird to run a self diagnostic.
Open Embird, go to HELP, in the top toolbar, scroll down to "ABOUT" and click on that, it will open another screen (pictured below) Click on Test Integrity and let it run, it should tell you if it finds any problems with the Embird installation. You should write down, or copy any messages that it brings up so that the Embird developers can help you, if the program itself cannot fix any issues it finds.
Another suggestion would be to try downloading Embird again but make sure you disable any, and all, antivirus software while you are doing the download. Anti virus programs are notorious for preventing some bits of embroidery programs, (that it doesn't recognise), from downloading, which can then prevent the program from running properly once installed.
Make sure if you are going to do this, that you uninstall the current Embird first, because if you don't, Embird will, then it will probably reboot your computer and start the download and install, and you won't have had the opportunity to disable your antivirus software.
If you still have a problem with Embird after you have tried the above, then you should ask Dusan Balara for help, support@embird.net
they are awesome people only too willing to help their customers.
I hope some of this is helpful. If I can assist you further please PM me.
Hugs n roses, Meganne