Community / Embroidery /
59631
by hightechgrammy 02 Feb 2020 ( edited Feb 03'20 00:38 )
+19

Embrilliance users, Please help me...

I cannot find a place on the home page to register my new serial number. Do you have any idea where it is? I have contacted them and to tell you the truth, I think they are not helpful. The response to my question was, "If you had purchased it through our website we would automatically have it." That's it, no direction on the website.

Comments (1)
52686
by shirley124 03 Feb 2020
+5
Click on the Help at the top of the page, then serial numbers and then type in your new serial number then click set. Close the program and re open for the update to take place. Hope I have explained this well enough. Hugs
3 comments
by rescuer 08 Feb 2020
Thank you so much for helping another Cutie. You're wonderful❣🌸🌸
by shirley124 08 Feb 2020
rescuer I have tried but I would like to have known if I was of help. 💖
by hightechgrammy 15 Feb 2020
Thanks for the help. I figured out I had not actualy registered my software! In fact, they didn't have me as a user.
Thanks for your input!