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25
by Cozza65 24 Jun 2020 ( edited Jun 26'20 23:41 )
+25

Hi guys,

I have joined for 6 months and I have selected 2 designs and when I go to check out it still wants to charge me for the designs. Can anyone help me.
Corrie

Comments (7)
57675
by rescuer 24 Jun 2020
+5
Welcome to Cute!
Don't put the designs in the Cart. Just select the design file you need and it will download.
I've added a link to a post that should help. There are many posts done by moderators in the Q&A section. It is our "How to" section concerning this website.
3 comments
by Cozza65 24 Jun 2020
Thank you for your reply
by Cozza65 24 Jun 2020
Hi again, I have done as you advised but the design doesn’t seem to download.
Cheers
by rescuer 24 Jun 2020
What design is it?
Do you know where your downloads go on your computer?
318555
by dragonflyer 24 Jun 2020
+5
Hi Corrie...big Welcome to Cute... I hope you have figured out how to download all of the designs here on Cute... If you have not, or have any other questions, please come back and post them so we can all try to help you...
66927
by graceandham 24 Jun 2020
+5
Welcome to our little embroidery group of friends.
115778
by asterixsew 24 Jun 2020
+5
Welcome and please can you reply to the question from rescuer giving information on the design. Thanks
57675
by rescuer 26 Jun 2020
+3
Have you been able to download the designs yet? Do you need more help?
743327
by gerryvb 26 Jun 2020
+3
first of all welcome on Cute. I hope you were able to DL the designs now.
Like rescuer wrote: don't add them in the card, just when you see the design you see select the design.:on the right you see: in red color: free download. and beneath that the different formats . slect the format and it will download. Probably it will come in a folder downloads on your laptop or PC. Hope it works out. And if not: our friend rescuer will be certainly a help for you.
145791
by lbrow 26 Jun 2020
+1
Welcome Cozza65.Glad to have you with us. Hope you have your designs and many more by now. Let us know, Rescuer always comes to the rescue. What part of the world are you from. Me, USA, Alabama is where I call home.