I hate computer problems. To make a long story short, ended up with all 4 of my computers not working at the same time. So, I took my laptop into Best Buy's Geek Squad so I'd have access sooner rather than later. I get my laptop back and they had removed 5 of my programs and added 21 new things to it. I went ballistic. In the meantime, I did have one of my computers backed up on an external hard drive that I could plug into my laptop and a couple of weeks later of trying to get online, I finally succeeded. I have some access to the web. I do have someone who I trust to fix computers coming, but he was booked for 3 weeks. So, I haven't been online much. I have a love/hate relationship with computers...but right now it is not l love.