Return to sanity. My computer fan is replaced and I am back in business. Downloading on the I-Pad was s---l---o---w. Spent 25 mins. on one site and was still unable to download. Have always been thrilled with my HP lap top but I am thinking it will be my last. First, the fan wore out after only 18 months moderate use. Second thru 28th, HP Customer Support. They told me my fan would be $700 or $800, Wouldn't I rather buy a new HP? Then the next group I dealt with, the girl said she could transfer me over, but first did I have a printer for that laptop. What does that have to do with replacing my fan, that you already said you can't help me with? Well, we have printer supplies. She transferred me over. Next person said fan would be between $200 and $300, plus shipping and installation costs, but he didn't have the fan. I couldn't call the people who had the fan, only deal by e-mail. Of course, they are in Puerto Rico. Bingo, he has the fan and it is only $24.95 plus shipping. I paid for expedited shipping (1 day). It arrived on day 4. Shortly after it arrived, I received the promised tracking number from 4 days earlier. It did not ship from Puerto Rico. Why am I surprised by this?
You shouldn't have to talk to 8 people from one company to solve a problem with their product. My son "reassures" me that this is common across most computer companies. Anybody have good customer help from a computer company, and if so, WHO?
Years ago I had a super issue with Dell. At that time I had bought a "IN HOUSE" warranty on a very expensive PC. I spend days going around in the circles from one department to another., getting disconnected and having to start all over again. Some of the male customer service people were downright rude and the female ones condescending. They tried to make me open the unit, crawl on the floor to unplug all the accessories. I could tell it was the fan, but they would not listen. I literally had to threaten with a lawsuit. When the repair person finally showed up, his comment as "Lady you must have given them hell. I never had to bring so many parts to a call"
Needless to say I never bought another Dell product.
