115778✽
Ideas please. I have just bought a design which I downloaded onto my laptop. There is a choice of 4 sizes but when I attempt to open the design in my PE8 it keeps saying it cannot read this file version. Its getting me quite frustrated so any ideas will be gratefully received. I have contacted the person who designed embroidery. Thanks
Comments (6)
33641✽
What format is the design in? Did you have a choice of formats when you bought it? It not uncommon for machines to only accept a certain format. My older Bernina will only stitch .art designs. So, to use that machine, I have to convert the format of the design to an .art format before it'll stitch it out.
1 comment
Thanks for replying. I use pes and the design came in about 10 formats pes being one. I have embroidered in pes for years and years. The digitiser has sent me the designs again and says she uses PE Next so I wonder if there is a lack of compatibility? Though both being Brother I would have thought that there shouldnt be. I'm confused
145305✽
Can you skip the software and just load the designs to the machine and see of all sizes will work? When I digitise something and want to save it as .pes I get the question in what version I want to save the design, the larger ones need the latest version, smaller designs can do with earlier versions. Might be the case here.
1 comment
I cannot download directly to my machine. The digitiser has sent me the design again and its now in the machine fine. Thanks for replying
318555✽
by
dragonflyer
22 Feb 2021
+2✽
I would guess it is in a higher version of .Pes than your software or machine can read... I would contact the digitizer/website and ask them to save it in .Pes version 6 or lower... hopefully, that will solve your problem... It is a common problem now with the newer software programs automatically saving in the highest .Pes version of the software.
2 comments
Thanks for replying. My Pes is version 8 and this is a problem I’ve not had before. I have been sent the design again by the digitiser, not sure what she did but all is fine now
She probably recognized the problem and sent you a lower version of .Pes with these designs... This is happening so often now to so many embroiderers using .Pes but I am glad you have it all sorted out now.
3643✽
Not familiar with your software but are the designs in a zipped folder which needs to be unzipped? Just a thought.
1 comment
Thanks but that wasnot the problem
59631✽
by
hightechgrammy
24 Feb 2021
+1✽
I had a lot of that too! What I found was My Editor was able to open anything and then I could save to the design in the format for my older machine. It is a FREE.application and I think it is both Windows and Mac. A lot of people love Embird, but I don't have any experience with that application. https://my-editor.software.informer.com/6.0/
1901✽
This may be of help to you should it happen again, I have a Brother embroidery machine and love it. Ok sometimes I have the same problem what I found out just by trial and error is this, try converting the HUS designs to Pes I have done this many times and it works. Don't ask me why because I have no idea. LOL
Pleased to hear that the digitiser sent you the designs again. From experience some digitisers get a little testy if you dare to say there is something wrong with the designs.
Pleased to hear that the digitiser sent you the designs again. From experience some digitisers get a little testy if you dare to say there is something wrong with the designs.
1 comment
Thanks for that tip.