122866✽
to look like i wasn't going to get any support as I got passed from one to another. Finally I heard back from Jackson's & THEY will honour my warranty, (I'm not cheering yet), ***ONLY if it is proven to be a manufacturing fault.***
And i have to pay for freight costs to Melbourne, (that's in Victoria, the State south of here and 900 km away). No biggy.
Now, perhaps i'm sceptical, but i seem to have been this route before in my life and have always found that when those terms (ONLY if it is proven to be a manufacturing fault) are emphasised, rarely do you get the repair done for free under the warranty.
At least they have offered me the use of their shipping account so I could save on freight costs, (of course this was only after i asked them if they would)
I know! I'm being really negative and pessimistic but deep down i am praying i am proven totally wrong so I can shout their praises to the world.
At least i know it will be fixed now, so i don't have to start looking for another machine that we can't afford anyway. :-}
And yes i'm feeling much happier now than i was right up until lunchtime today. So now my baby is all boxed up ready for a long trip south and (hopefully) a speedy return to me, in top working order, without costing us an arm and a leg.
Wish me luck please friends, i'll worry myself stupid until she returns safely. Guess i should try and finish the design by hand but on towelling??? I somehow don't think so LOL!
Well i'm off to bed so hope to catch up with you all in the morning.
cheerio, hugs n roses to you all, M
Comments (23)
145312✽
Well, I sincerely hope they solve your problem and you'll have your baby back in no time. Hope you can keep yourself busy with sewing projects, ready for new embroidery! Hugs flower.
9578✽
Do hope you get satisfaction Meganne & a 'good as new' machine returned to you.
158720✽
Meg....so sorry! This stinks, but at least you are working toward a solution....Pack a bag, sweetheart and I'll move over and share my space with you until your baby comes home.;)
1 comment
Oh Jerilyn, you've just made my day! thank you, hugs n roses, M
18727✽
It sounds like you are getting what most all of the businesses like to give as long as they have their money...Hope that it gets back to you soon so you can relax.
33451✽
by
marjialexa
29 Jul 2008
+9✽
Hey, Meg, so glad you got some good response from someone, at least. I hope you get to shout their praises when they find out it was a whatsamazoot that was installed backwards at the factory, hee hee hee. Maybe they're a bit iffy because they get lots of folks who don't know how to clean their machines, etc. & expect them to be fixed free when they didn't maintain them right. I hope so, anyway. I'm so lucky my Janome dealer is only 12 miles down the road!!! And they are patience personified with me when I drag my baby in there for stupid things ("it's making a noise". Dealer:"it's supposed to make that noise, it's sewing." duh) Best of luck to you, hope you have a nice morning, and good news when they look at your machine. Luv ya, Marji
1 comment
ROFLMBO!!!! It's so good to share a laugh, thanks Marji, luvs you too. hugs n roses, M
11240✽
Hope all goes well for you and you get your machine back quickly and good as new.A flower 4 u and good luck bear too
1 comment
He's gorgeous, thank you. Wouldn't he make a lovely design? hugs n roses, M
22886✽
by
shirleysisson
29 Jul 2008
+7✽
Hope all goes well and the problem has a happy conclusion. *4U
6578✽
Oh Meganne, I do hope they fix it fast and for FREE... It's horrible to be w/out a machine and worse not knowing what's wrong ...
6816✽
Last week my brother Galaxie 2000 died and I brought the new Innovis 1200 which has a 5 year warranty and I hope I don't have as much trouble as you did with getting yours fixed if anything goes wrong. I know how you feel its like having your right arm chopped off. Heres a flower to cheer you up..
1 comment
Oh i do so empathise with you, and i'll send you Good Luck hugs for a loooooong and trouble free life with your new baby. hugs, roses and Shamrocks, Meganne
44254✽
Good Luck. Flower and XoXo
1 comment
Thanks Sweet Letvia, love your new Avatar and Marilyn was my idol when i was a kid, may I borrow her? hugs n roses, M
7261✽
62461✽
42046✽
I'm back from a week in Vic. Meg if you want call me . You might be able to finish on my machine. Or you can spend your time now digitising ?
2 comments
by Cutie #8325809
29 Jul 2008
that is very nice of you i would offer also but that would be a far trip tennessee usa here lol
Thanks so much Pauline, that is really nice of you to offer, but stupidly i had moved the design and didn't record the increments so, even on my machine, i think i'm in for trouble lining it up again, especially since Jackson's wanted me to send EVERYTHING back including hoops. Who knows why???!!! hugs n roses, M
18860✽
by
oldandgrey
30 Jul 2008
+4✽
William Jacksons have always been a good company to deal with, have been there many times with my industrial machines. There workshops are full of all bits and pieces, so hopefully they should be able to fix your machine. Really there is little that can o wrong [apart from electronics] in a machine. Check before sending machine that it is not clogged up with cottons- aound flywheel, bobbincasing etc.
1 comment
That's comforting to know. When I spoke to Peter J, before i bought my Elna, he seemed extremely nice. I have checked the machine so many times, but she's as clean as a whistle, truly only stitched 24 designs and I clean after every use, that's why my Supermatic has lasted 40 years without even a new light globe. I kept praying i would find something so i wouldn't have to send her away, but nothing!! Oh well, i'm sure they'll find something. Hugs n roses, M
85867✽
oh meganne, What an ordeal. I hope they honor your warranty. We will bad mouth them if not!! Only advise I would give if you were here in USA, would be to insure with postal for full value. Our postal system is not always reliable. I used to work in a jewelry store and always insured for full value and signed receipt of every thing we mailed. If someone said they didn't receive it, we had it covered. Good luck sweetie.
1 comment
That's great advice Katy, but she's going door to door by TNT, in Aus they're equivalent to your DHL, so i'm hoping she'll be pretty safe. I don't think ANY postal system is truly reliable, especially for something as big as this.
hugs n roses, M
hugs n roses, M
27608✽
I do hope they honor your warranty........My prayers are with your machine and you. Good luck.........
122866✽
Thank you all for your wonderful support! She's on her way so nothing to do now but wait.
hugs n roses to all, M
hugs n roses to all, M
145792✽
The best of luck to you my dear, I hope it will soon b back & n top notch condition *4U
1 comment
Thanks Lillian, It's amazing how i miss it when i barely even used it. LOL!
34304✽
Good Luck Meg, hope you get it back soon. Just look at it on the bright side, while you wait you will have time to digitize some more. xoxo
1 comment
Thanks Adel, I've discovered there is life outside the house, daylight too... hahahaha! hugs n roses, M
11814✽
Hi cutie i also live in Australia {QLD], hopefully i don't have this problem with my Janome,good luck
1 comment
Don't worry Toet, Janome machine's are not Elna's, but Janome have taken over the Elna company and are now responsible for the new Elna's. Mine is an Xquisit 2 manufactured by Elna and imported by Jackson's not Janome. Confused? If you bought a Janome machine from Janome, you shouldn't have any problems, they're like Holdens, parts readily available. hugs n roses and welcome to Cute, Meganne
46645✽
by
sandralochran
30 Jul 2008
+1✽
Good luck Meg I also have 4 off there machines
1 comment
You have 4 Elna's ? or 4 Janome's?
How did your move go, all settled in now?
Loving it I hope. hugs n roses, friend, M
How did your move go, all settled in now?
Loving it I hope. hugs n roses, friend, M
7833✽
My heart goes out to you
I know the lack of service of Janome in my neck of the woods I am looking for someone I trust to service mine ,I love my Machine but not the service I got , good luck sweetie
I know the lack of service of Janome in my neck of the woods I am looking for someone I trust to service mine ,I love my Machine but not the service I got , good luck sweetie
2 comments
good sewing machine mechanic/technicians are like diamonds>hard to find
Minnie, if you're anywhere near Mt Gravatt Sewing Centre I believe they have a good mechanic 07 3349 8999 Des & Dot Craven are the owners and very helpful. hugs n roses, M