I've always been so pleased with my brothers machines. I wouldn't have anything else.Lets just hope you got a lemon.Fingers crossed!
Shadoe

This is sad to hear waterlily. I have always found Brothers Machines to be loved by all. I started yrs. ago with a Singer that was the best that could b had 55 yrs ago, learned to sew on a singer treadle. singer's r not that gr8 anymore since the original people no longer own the co. I hope u get better satisfaction & another machine that you will be happy with. My machine now is an Ellegante 2 & although I have had some problems with it over the past couple of months I still love these Babylocks & I have a dealer who will call the factory while u stand there if u r unhappy. LOL He's unhappy if I'm unhappy & he let's them know about it. *4u & good luck

Hope things are better with the next one.

It's o.k. to rant Waterlily. You have chosen a LOVELY name "WATERLILY" just as the character of that name. I believe you will have "PEACE" in the midst of it all. GREAT things are in stored for you...This is only a TEST ;D *2U

well oh no thats not good i love my brothers and would not trade them for anything else i was having trouble with my 4x4 witha erroro message at 2 am the was ther efor me and helped me through it lets just hope the next one is better i know some cuties on here have that same machine

I have a Brother - not as cool as the 700 - but I love it and my next one will be a Brother too.....I so hope, the one you had was just a "lemon" and that the replacemnt will be all that you hope for!!!!

I have 2 Brother embroidery machines, and I love both of them. I'm sure that Brother will get the machine working properly. Don't despair!

Not sure which country you are in. In the UK anything you buy has to reach various standards and be fit for purpose. (your machine doesnot sound fit for purpose) Any reputable Brother dealer wants happy customers and should go to a lot of effort to keep them happy. Brother HQ would be very unhappy to hear your story. I have a Brother and use 5 others regularly and have used many others in the past. All of them have been brilliant as has the dealer I use who is well worth the effort of a 2 hour drive away. 2 hours being one way. Hope you can solve your problem. KEEP US POSTED on the outcome. Good Luck

Sorry to hear that. Wish you luck in solving the problem. Sounds like there is really something wrong with it.

Sounds like a crummy dealer to me. Check your state laws, you may have a time period where they must take it back and give you a full refund. Also, if you charged it, check with your lender, you may have options regardng defective purchases.

I hv the Brother Innovis 4000, you can plug your flash card right in to the machine. Copy designs to flash card, plug into machine, choose design (it holds quite a few I may add) & sew away.<br />Sorry your disappointed with your little machine, you obviously didn't hv a very good dealer.

Sorry to hear about your problems. I know several that have the 700 and for a beginners they like it. I would ask for an exchange and contact the corperate office. My dealer fixes mine for free as long as I own it and I have 8 mo to trade up with what I paid for it as a down pmt on a new one. I almost went with a Janome, but a friend has had MAJOR problems with hers and the dealer does not know squat about them.
If you don't get anywehre, hire an attorney.
I really like my brother, other than hoop limitations.

I guess I'm lucky, my Brother dealer is only 10 minutes away. Usually a dealer has to be a certain distance from the next closest dealer so that they won't compete with each other. If you paid by credit card you should check on the return policy with your card. A lot of them will guarantee a return within a certain amount of time.

1 1/2 year ago i have buyd a new brother innovi's 700 II,he was only 1 month old when trouble started on the machine,after 1 month of using him i did have to send him back to the factory for repair,my machine was gone 6 weeks for repair after getting him back everything was oke thill december last year,again trouble ,back to the factory for repair and allot of pieces needed to be replaced,when the machine was repaird and back at my home again some broken pieces after only 1 week of embroidering ,again to the factory for repair,because i did have allot of christmas presents to make i buyd a new machine again a brother innovi's 700 II with the thoughts this one will be better,but nothing like that he was even wurst than my first brother who whas still in repair in the factory,after only 3 weeks of using my second new machine a big bang was in the machine and my machine was broken,sending him back to the factory and their did they have to replace everything inside the machine,after one week my machine was repaird and for this moment no problems,hope it stays that way,i have been talking to the man of the factory who repaird the machines and he told me that the innovi's 700 II is verry much back in the factory for repairs it is not a verry strong machine for people who embroider allot,the brother 1500 is much better said he,if i have to buy new machines it will not be a brother innovi's 700 II anymore its a big disapointment this machine

I have the 1500D and i love it would of liked the 4000 but couldn't justify the extra $2000 just for colour screen and usb flash drive and a few extra stitches. it does everything i need and ive had it for a year now :)trust me if theres a lemon to be had im usually the one that gets em lol

So sorry you are having such trouble...I would let the company know of your problems thru the main customer service department of Brother. They might not know of the trouble If the dealers aren't reporting it!

My Brother 750D has one serious problem so far....

it has only two speeds: fast and faster, even though it automatically slows down and speeds up while it is stitching, it is such a nuisance that I can't slow it down to stitchout FSL and it tends to constantly break the top thread and pull the centre of the designs away from their outlines.
Same thing doesn't happen at the slower speeds on the Designer Diamond. I may have to contact Brother for a solution, but I think it explains why there are so many of these machines available to purchase at special prices or with give-away Brother printers, and probably why I got mine "free" when we bought the Diamond.
hugs n roses, M