305✽
Is there something I am not doing right. help if you can.
Comments (5)
96374✽
by
dailylaundry
16 Feb 2009
+2✽
Oh my goodness ... I haven't been able to get my designs either. When I email - it says that they will get back to me in 24 hours --- but, my first email was last Friday - I still haven't received any help on this. I am concerned as I do not know any other method of contacting CuteEmbroidery. Did you see me question further down the page? dailylaundry.
2 comments
This is so unusual. Make sure that the charge actually went through. Veronika will make it right. I had something like this happen and I re-did it. Result was that I had 2 charges. Veronika was very good about getting it fixed. I guess I am trying to say that it will be fine and the designs will still be there. Hang in there both of you and keep sending her e-mail or posts. Also check your SPAM.
The charge did go through and I did check SPAM (good suggestion though)....do you think I should redue it?
145307✽
Are you sure you used the same username and email address you always used? Mine went without a hitch and I could download immediately.
7293✽
158720✽
Hi, Nancy and welcome....Very unusual for 2 of you to have this problem....I'll email Veronika on your behalf, too, so we are sure she sees it.
1 comment
Thanks for doing that for both of us. I can't wait til it works!!!!!!
62461✽
I renewed my membership with the 15% off and did not have a problem downloads. Perhaps you used a different log in or email that got it confused.