I will pray for you - I do believe that I would take the machine back and ask them to have it fixed by the company - they don't seem to be getting it done. Hehehe!

I would take it back to the dealer...set it on the counter and tell them to sew with it...then they will see that you are not crazy...and IF they give you another THEN sew with it b-4 you bring it home!

I'm with Barb, take it back to the dealer! No one deserves headaches because of a machine that doesn't do its job! Hope you have it sorted out soon, till then a big hug for you,Yoriko

Are u sure they didn't just give u the oraginal machine back. Keep a note of the machine Number etc & when u returned it. I would also send a sample of the faulty stitching & ask what to do. Do u have someone close to u as sometimes 2 or more heads are better than 1. The timming may be out & the threeads are catching on the bobbin spindal every now & then. Best of Luck. *4u

I had a Brother that sewed fine for 8 months, then I started having the same problem. It took 4 new machines before I got one tht actualy worked. And each new shipment took about 2 weeks. This was around birthdays and Chriatmas, so I wasn't too happy. The one I have now seems to be working, but then I've only had it for a few months.
The problem with the first machine was that the tension was all screwed up, and it was looping the thread on top and the bottom loops got caught in the bobbin and got stuck. I lost some nice pieces because I ended up having to cut it to get it unstuck.
I hope you have better luck than I did!

I have heard of this a lot with this brand I have had my bernina 200 for 5 years and still works great I do sew on it a lot and all but it works and we all know what that means on any day we need to get things done thanks Mary

Ok here's my thoughts - my husqvarna did this a couple hundred times when I first got it and it was me and the bobbin was in backwards! Never had a problem with it since and I sew like the dickens every single day. Could it be something that simple? If not and it's actually the machine at this point I think i'd get my money back and buy a different brand. I don't know how much you paid for your machine but you could probably buy a 'previously loved' high end machine for the same amount of money. Maybe it's like cars,remember the Gremlin? Anyway I wish you the best of luck, get your BFF and go to town for the day.......hopefully you'll come home happy.....

Some machines don't like certain thread types... are you using different thread? My Singer could use less expensive brands, such as thread I got from Thread Art... but my Baby Lock does NOT like it at all! Try using a different brand (buy a couple of spools) and see if that makes a difference. ???

I'm so blessed to have a huge dealer by my house... I can only imagine what the ladies go through that have to order machines online. Hope you get this resolved soon!

Take the machine in, get them to set it up, u sew on it & show them what it is doing. Take the various threads u use so they can see if it is the thread. If it's u they will help solve the problem if not u will feel better & they will get to the root of the problem. Simply tell them u want them to watch u & tell u what's wrong.

Oh, my, and I thought Brother was a good company! Probably someone else is making their machines now than used to years ago. I'm glad they've been helpful, anyway. Even though they say they don't give refunds, perhaps if you go over the problem with them, reminding them of how many times you've had to send it to be fixed to show that you've done this in good faith, aren't just a twit that wants to use a machine for a while & send it back, they would comply with a refund. If I were the company, I surely would. As a last resort, there is always the Better Business Bureau. You just want to be able to sew with your machine, not have it live at the post office half the time! Best of luck to you! Hugs, Marji

Well,I finally made the call, and I have to send the machine back AGAIN. They will not offer a refund, but will give a store credit. Unfortunately, there is no other type of machine that I want, that is in that same price range, and I can't afford to pay increase my price range. SO....I just have to sent it back again. And as long as the machine is under warranty, I guess it will be a back and forth game.

Well, at least I still have my older, smaller machine and it still works great (a Brother, by the way). SO, I can still get my embroidery fix while I'm waiting for this one to be repaired.

Thanks to all of you for your advice and sympathy!

Get on the Brother site and file a customer complaint. Not with the company servicing the machine, but with the seller and with the machine. Make copies of any paper work you have and put it with the complaint. Tell them that you really do not want your money back, but a machine that works. They have a help line where you can call and speak to authorized dealers or repair service. I had to do this with some software that came with a Brother I purchased from Ebay. The machine works wonderful, but the software was the older version and will not work with the new ped basic. They were very friendly and very helpful. Brother is one of the best machines out there. I love mine and I know you will to when you get the kinks worked out.

Happy that things are working out ;D *2U

Oh you poor thing. How frustrating. How would I deal with this situation? Well I would write to the Brother HQ for your country sending copies of everything that has happened, putting the ball in their court.
To me part of the cost of my machine was buying from a reputable and reliable source. The fact his shop is over 2 hours away is looked on my some I know as madness on my part doesnot come into it. I get the machine for a yearly service, bits and bobs needed get posted when needed. I also know I can phone and ask mad questions that get answered.
The shop you are dealing with probably dont know what to do with you and must be dreading you contacting them. A flower for your patience seems far too few. To finish if everything is in writing the other end can look carefully, ask questions and contact you. Look forward to hearing the result which I hope will be a final answer for you for all the problems suffered.