My daughter bought the wacom pen and tablet for me for mothers day (bought it early in January) and was waiting for digitizing software (which I received for mother's day in May). Well to make a long story short, when I got the stuff out to start to use I was upset that the pen did not work..the eraser end was the only thing that worked..after hours and days of trying to get it to work, I just gave up and decided to email them in regards of where to purchase only a new pen...Much to my surprise I received an email within an hour and am getting a new pen free! this Company has wonderful support and would like to reccomend them to anyone who uses products for not only embroidery but photos and other stuff on the computer..I couldn't believe the wonderful tech support that came along with this product...I still have tons to learn..hehehe..I thought it was kinda funny that the eraser end was the only usable aspect of the pen..kinda made me wonder on all the mistakes I was going to make!