I'm sorry, but this is not the correct place for you to be looking for that type of help. We are all just fellow embroiderers. What you need to do is contact the site owner at info@cuteembroidery.com and she will help you to resolve your problems. She is nice and wonderfully patient.

Dear oksana, Please check up the email . Your 6ths membership Cuteembroidery.com is activated. I am sorry, You used another email addresses when purchasing 6ths membership to Cuteembroidery.com so not activated by automatic mode.