Good morning Cuties...I just wanted to let you know I got my Laptop....

5256✽

by darmoola 08 Aug 2009 ( edited Aug 10'09 02:34 )

o different address and charged me. I spent over 1 1/2 hours over the phone trying to send one back....I was pretty uphappy, they charged me for 2 mice, and 2 modeums too. I've had problems with the McAfee they pre-loaded. I have dial-up and for some reason the McAfee kept downloading over and over again...I couldn't get it to STOP. Once the d/l was complete it started all over..... I couldn't get to my favorite site (Cute Embro...of course). AND to top it off when I called Dell they told me to get intouch with McAfee and there would be a charge for tech support......grrrrrrrrrr. Long story short I have the billing error corrected and I deleted all the McAfee files and bought Norton 360. I got the Norton from Wall-Mart for $70...Dell wanted to charge me $84.99 which they said was a $15 discount....! I love the laptop and I'm happy to have it...but the problems....part of the problem was a language barrier....

Add Comment

Comments (11)

44905✽

by dlonnahawkins 08 Aug 2009

+6✽

Let's see - you were talking to India? But, I am glad that you got your billing error corrected - Next time something like that happens tell them you want to talk to a representative in the United States, and they have to put you through to them. Good luck with the new laptop.

2 comments

by crafter2243 10 Aug 2009

I tried that and was promptly disconnected

by mad14kt 10 Aug 2009

I have to try asking for the US next time I get India ;D *2U

Add Comment

211079✽

by shirlener88 08 Aug 2009

+4✽

Dee, so happy to hear that you got it taken care of - finally. *4U Congrates.

Add Comment

145305✽

by mops 08 Aug 2009

+4✽

Sometimes you wonder why personal service went out of fashion. I'm glad you finally got it sorted out. Enjoy the new toy - toy? we can't do without them, can we. Yesterday we had a powercut, due to some enthousiastic dragline operator - result: compulsary relaxing in the sun, could not do anything else but water the plants and wash the windows!

Add Comment

27608✽

by colonies1 08 Aug 2009

+2✽

glad you got it all straightened out........I have a Dell 2 but never again. Live and learn

Add Comment

5256✽

by darmoola 08 Aug 2009

+3✽

Hi Cuties...I have to update you on my order...I just got a call from Fed Ex and they have another order for me....again they sent it to an address that isn't valid so they sent it to my dtr. I can't believe their system...what are they doing?? Sounds like their computers need to be updated....LOL

1 comment

by mad14kt 10 Aug 2009

Oh my...no laughing matter...inhale and slowly exhale *2U

Add Comment

5256✽

by darmoola 08 Aug 2009

+2✽

Thank you for all your support....I will be talking to someone from the US to get the third one sent back....

Add Comment

16434✽

by dlmds 08 Aug 2009

+1✽

I wish you lots of luck with your laptop, as I know many of their computers are refurbished H&*.

Add Comment

2299✽

by maymason1 08 Aug 2009

+1✽

Sorry u had prob with dell. I purchased over 3 years ago and never had any prob's// I get crazy when I can't down load. my poor husband he has to put up with me when my server is down.mm

Add Comment

4500✽

by marlakay 09 Aug 2009

0✽

Wow .. glad you got your new computer and got things straigtened out! I had withdrawals for about a week when I couldn't download any designs .. we went to a cabin fishing and it was too far away from civilization to get wireless internet or cell phone coverage!!

Add Comment

109774✽

by crafter2243 10 Aug 2009

0✽

I am glad you have it straightened out. I can't believe you received a 3rd computer. I had a Dell with a 5 year in house warrenty. Never again. I spent 2 days just trying to get someone to help me to get a repair order. Once I had that no one knew anything about it. Disconnects, starting from scratch, being talked down to etc. It was the most frustrating experience. Keep an eye on the situation.

Add Comment

63126✽

by mad14kt 10 Aug 2009

0✽

I had several people had similar problems. Happy that everything worked out FIESTA for you ;D *2U

Add Comment