Good morning Cuties...I just wanted to let you know I got my Laptop....

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by darmoola 08 Aug 2009 ( edited Aug 10'09 02:34 )

o different address and charged me. I spent over 1 1/2 hours over the phone trying to send one back....I was pretty uphappy, they charged me for 2 mice, and 2 modeums too. I've had problems with the McAfee they pre-loaded. I have dial-up and for some reason the McAfee kept downloading over and over again...I couldn't get it to STOP. Once the d/l was complete it started all over..... I couldn't get to my favorite site (Cute Embro...of course). AND to top it off when I called Dell they told me to get intouch with McAfee and there would be a charge for tech support......grrrrrrrrrr. Long story short I have the billing error corrected and I deleted all the McAfee files and bought Norton 360. I got the Norton from Wall-Mart for $70...Dell wanted to charge me $84.99 which they said was a $15 discount....! I love the laptop and I'm happy to have it...but the problems....part of the problem was a language barrier....

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Comments (11)

44905✽

by dlonnahawkins 08 Aug 2009

+6✽

Let's see - you were talking to India? But, I am glad that you got your billing error corrected - Next time something like that happens tell them you want to talk to a representative in the United States, and they have to put you through to them. Good luck with the new laptop.

2 comments

by crafter2243 10 Aug 2009

I tried that and was promptly disconnected

by mad14kt 10 Aug 2009

I have to try asking for the US next time I get India ;D *2U

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211088✽

by shirlener88 08 Aug 2009

+4✽

Dee, so happy to hear that you got it taken care of - finally. *4U Congrates.

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145307✽

by mops 08 Aug 2009

+4✽

Sometimes you wonder why personal service went out of fashion. I'm glad you finally got it sorted out. Enjoy the new toy - toy? we can't do without them, can we. Yesterday we had a powercut, due to some enthousiastic dragline operator - result: compulsary relaxing in the sun, could not do anything else but water the plants and wash the windows!

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27608✽

by colonies1 08 Aug 2009

+2✽

glad you got it all straightened out........I have a Dell 2 but never again. Live and learn

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by darmoola 08 Aug 2009

+3✽

Hi Cuties...I have to update you on my order...I just got a call from Fed Ex and they have another order for me....again they sent it to an address that isn't valid so they sent it to my dtr. I can't believe their system...what are they doing?? Sounds like their computers need to be updated....LOL

1 comment

by mad14kt 10 Aug 2009

Oh my...no laughing matter...inhale and slowly exhale *2U

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by darmoola 08 Aug 2009

+2✽

Thank you for all your support....I will be talking to someone from the US to get the third one sent back....

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16434✽

by dlmds 08 Aug 2009

+1✽

I wish you lots of luck with your laptop, as I know many of their computers are refurbished H&*.

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2308✽

by maymason1 08 Aug 2009

+1✽

Sorry u had prob with dell. I purchased over 3 years ago and never had any prob's// I get crazy when I can't down load. my poor husband he has to put up with me when my server is down.mm

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4500✽

by marlakay 09 Aug 2009

0✽

Wow .. glad you got your new computer and got things straigtened out! I had withdrawals for about a week when I couldn't download any designs .. we went to a cabin fishing and it was too far away from civilization to get wireless internet or cell phone coverage!!

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109887✽

by crafter2243 10 Aug 2009

0✽

I am glad you have it straightened out. I can't believe you received a 3rd computer. I had a Dell with a 5 year in house warrenty. Never again. I spent 2 days just trying to get someone to help me to get a repair order. Once I had that no one knew anything about it. Disconnects, starting from scratch, being talked down to etc. It was the most frustrating experience. Keep an eye on the situation.

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63218✽

by mad14kt 10 Aug 2009

0✽

I had several people had similar problems. Happy that everything worked out FIESTA for you ;D *2U

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