Where the registration page is there is also a couple of lines that say "returning customer". Put your information there and hit log in. Don't go to the bottom for registration. It confused me at first but then I saw at the top, the "returning customer" line and it went fine. Hope this helps.

Try logging in first then putting things in the shopping cart.

Ugh! I don't know what happened but I finely got it....I missed the k,j,m...I have a Katie and a Maddie and a Jake!!!! But not to worry I have all the other letters...I steamed at the moment. But thank you sewmom and mysticrainbow. Caus without you ..I wouldn't have kept trying

I had problems too