In addition to some other issues I have wit the program and support- the real kicker was this: I had computer issues with it when I first got it. The USB dongle that came with it didn't talk wwll with my computer, They had me send the dongle and sent me a printer port dongle. Well since then we have bought a new computer and they don't come with printer ports anymore. When I contacted them about getting my original dongle back- they told me I had to purchase it from them. The cost was over $50. Since I had owned it in the first place (and also money is tight) - I really resent having to buy it back. I am wondering if there is another digitizing program out there that I will like and that will offer better costumer support? Sorry for the long question...
There have been many posts written on this subject and I'm sorry I don't have time just now to repeat all I have written in the past.
It's Sunday, DH is home and I really must go and get him some lunch before he drops of starvation. LOL!!!
hugs n roses,
Meganne
PS, Embird has no dongle. You can load it on one pc and one Laptop but only use one at a time and you are trusted to do this. It does have licence keys as its only protection against software theft.
Sorry to hear of your troubles. I had a serial port dongle when I first bought gen too. I paid the 50.00 and got the upgrades dongle. Glad I did because in 9 years I have never had to pay for an update. There is no other company that does that. My 50.00 was well spent. I own almost all the home digitizing products, Artista, PE Design, Janome, masterworks, Viking 4D, Floriani, and Embird. I still go back to Gen. 8-)
It would be. Much cheaper to get the upgraded dongle and update the software ( software update is free) and learn Gen than to purchase even Embird.
I teach Gen in live seminars and webinars on the internet. Check out my site and I am sure you will find webinar recordings available to members that will help get you started. There is also a Gen forum just for me to support folks learning.
I am starting a new FREE digitizing series on Thursday, Nov 18, info is on the site. It will be a 4wee series. From this is the icon to creating redwork, appliqué, filled embroidery and theory behind why our designs do what they do.
Hope this helps.
Holly
Feel free to email me if you have any further questions.
Holly@artisticthreadworks.com