In addition to some other issues I have wit the program and support- the real kicker was this: I had computer issues with it when I first got it. The USB dongle that came with it didn't talk wwll with my computer, They had me send the dongle and sent me a printer port dongle. Well since then we have bought a new computer and they don't come with printer ports anymore. When I contacted them about getting my original dongle back- they told me I had to purchase it from them. The cost was over $50. Since I had owned it in the first place (and also money is tight) - I really resent having to buy it back. I am wondering if there is another digitizing program out there that I will like and that will offer better costumer support? Sorry for the long question...
There have been many posts written on this subject and I'm sorry I don't have time just now to repeat all I have written in the past.
It's Sunday, DH is home and I really must go and get him some lunch before he drops of starvation. LOL!!!
hugs n roses,
Meganne
PS, Embird has no dongle. You can load it on one pc and one Laptop but only use one at a time and you are trusted to do this. It does have licence keys as its only protection against software theft.
Sorry to hear of your troubles. I had a serial port dongle when I first bought gen too. I paid the 50.00 and got the upgrades dongle. Glad I did because in 9 years I have never had to pay for an update. There is no other company that does that. My 50.00 was well spent. I own almost all the home digitizing products, Artista, PE Design, Janome, masterworks, Viking 4D, Floriani, and Embird. I still go back to Gen. 8-)
It would be. Much cheaper to get the upgraded dongle and update the software ( software update is free) and learn Gen than to purchase even Embird.
I teach Gen in live seminars and webinars on the internet. Check out my site and I am sure you will find webinar recordings available to members that will help get you started. There is also a Gen forum just for me to support folks learning.
I am starting a new FREE digitizing series on Thursday, Nov 18, info is on the site. It will be a 4wee series. From this is the icon to creating redwork, appliquΓ©, filled embroidery and theory behind why our designs do what they do.
Hope this helps.
Holly
Feel free to email me if you have any further questions.
Holly@artisticthreadworks.com