OK. When you write the design to your card, click on the card icon on Customizer. A box will open. Double click in the EmbF5 folder. Then click on name. A box will come up. Type the name of the design in it then click OK.Then click on Write. This should write it to your card. Make sure it is in the jef format.

Did you get your problem solved? I don't use Customizer, I use the Digitizer Pro, and it works a bit differently. Ricky's advice should work for you, please let us know. Hugs, Marji

on mine you have to put it on com 2 when you wright to the card in the sewing program

I had either that or a similar problem (can't remember exactly) when I first got my machine. It turned out that the card needed formated in my machine before putting it in my computer.

My my RS settings are COM1 38400 bps It could also be a corrupt design. It's hard to know without more information.

lacat, follow Ricky's (mpo14011) advice, and if that doesn't work, just give another yell here and we'll give more help. Love and hugs sweetie.

hope the advice has worked, hugs and 8 4u

Did you get your Customizer problem solved, LA Cat? I hope so, these things can be frustrating. Please let us know. Hugs, Marji

Yes, we would like to know how you made out. If you're still having problems let us know.

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