That is despicable! I do hope the BBB will do something for you.
Hugs n roses, Meganne

Gosh Angel, I'm so sorry for this. Was this a bernina store? What about contacting Bernina?
Hang in there.. Sandy *4u

I feel sorry for you

I hope the BBB does something such as contacting Bernina for you. This dealer should be reported to Bernina. I am so sorry to hear this happened to you. Hugs, Mary

I personally would send a certified letter to the dealer you bought the machine, better business bureau and Bernina explaining what happen in detail and how you feel this has impacted your respect towards Bernina products. I have a Bernina myself. Did she give you a warranty??? How long ago did you buy the machine and in what state. There are lemon laws in some states.

Since you did say that it was your Bernina Dealer, I would write or email Bernina. Tell them of your bad customer experience. Tell your friends and neighbors about this experience. Word of mouth is the best way to get back at a retailer.

How about calling your local television station, we have a "Call 3" in our state and the station would go after the dealership. Embarrassment goes a long way in negative publicity! Good luck, so sorry this happened to you.

Angel... I always believe That the squeeky wheel gets the oil. Speak to the manager or the owner. If you don't get satisfaction, raise the voice a little in a crowded shop and they will quickly try to hush you so others will not hear. They have to look good to other potential customers. If that is not working go to bernina and file a complaint and keep asking for the higher ups if your not getting the answers you need. The higher up you go the faster the porblem gets fixed. Always keep notes of who you spoke to and at what time and what they said. Don't let it go, keep fighting until the problem is resolved. If nothing happens go to the TV consumer investigation units they often resolve the problems. Who wants bad press. It has always worked for me. Good luck I will be cheering for you! Suzanne

I am so sorry to hear of your problems. If this women is not the owner I surely would talk to the owner about helping to resolve this situation. Hugs and prayers. Cindy B. *4U

Angel I'm so sorry I have been burned a few times also in my yrs. when I was young I was dumber than dirt LOL. Heed some of the good advice you have been given here. If nothing comes of it all(u can always picket the store ) Ha! chalk it up as a lesson learned from life, never go back to her & make sure everyone you come in contact with that sews or embroiders knows about the shop. I do hope something will be done to help you. Lillian *

U mentioned that it is Bernina dealer. Then, u need to scan all your documents and provide to Bernina. There is bernina dealer in my town which was taked the dealership because it was not providing proper repair to customers who had Bernina sewing machine. If u have local friends that have the same experience, start grouping them together to have big volumn and big voice. And the key thing don't be afraid to mention the dealership's name which gets out quickly. Another trick that I learn from my local friends is get into the dealer's email list and start populating your bad experience to those in the email list. U have to be aggressive. When u start doing the email things, u will see the dealer attitude changes pretty soon.

Goodness, Angel, I am so sorry to hear of your bad luck here. I hope you get some help soon. It is bad when a person cannot do the things you want to, and also it is worse if it ends up costing you so much.
Hugs and God bless
Marietta

Angel, contact Bernina in Switzerland directly - that is THE WORLDWIDE HQ and they WILL respond promptly!

All the Best!
*4U!

We're all behind you. Let them know you have 10,000 cute fans behind you, who also by the way have Embroidery machines! good luck and let us know what happens. Keep pushing and it will get fixed at a low cost or no cost at all. Happened with my SE

So sorry to hear of u'r bad experience. Here in South Africa we have a Consumer Watchdog and a radio show that you can send u'r complaints to, also a newspaper that take u'r case up if u don't get any satisfaction from a dealer. Hope you get the machine sorted out without paying out any more money and use all the resourses available to you. Good luck, hugs.

Here is anothet avenue for you.....as a buisness owner myself, you don't want to mess with the states buisness license department...we are called the ccb here....every company has to get a buisness license...they have to have a bond and buisness insurance in order to do buisness in the states....CCB stands for contractors construction board....since we do construction this is who we have to go through, but every buisness has to post their license number where the public can see it...You should have the right to get the buisness permit number and bonding # and report them to their license board.....when a complaint it filed on a buisness the state/city will send out a person to investigate the accusation....they will work with both parties to resolve the issue....almost in every case the consumer is the one to win on issues unless there has been adequate proof the buisness has done everything in their power to handle or correctify it.....Because they are in a different field, I do not know if you need to go to the city planning/buisness department to check where to go....I hope this helps you....Note the BBB is a place that puts complaints on file, but does not do as much as the licensing board can....In that department, they can pull a buisness license until actions are taken care of.....there is also the buisnesses bond and insurance you can try to go through for some sort of action....if a buisness has an action on file, they can also be put on hold until the matter is solved.... I am in agreement with the certified letter...But you need to give the company a chance to fix the problem or replace it before you file charges,,,if they choose not to do so in the time you give them, then you need to tell them of the actions you will be taken.....the courts will look at this as a good will on your part which goes a long way for the consumer....Send a certified letter to the employee, cc to the buisness owner, license board and their bonding/insurance company & Bernina....GOOD LUCK AND KEEP US UPDATED....just remember in the certified letter, you need to tell of the problem, what has been done up to so far, what you want to see happen, a time limit in which they can fix or resolve it in and the actions to be taken if it is not handled....this is to be given to all involved...also get the certified letter to be noted to you it was received by the correct person...in which case I would send it to the buisness owner and cc to everyone else.....

Angel, trying to contact directly Bernina ... For the good reputation of their brand, they will do something for you ... and ask your dealer to do a better job at the same time !!!!

so sorry for uoy and the way you were treated, hope you can do something with the advices already given.hugs and * for you. hope the problems will be solved.

Thinking of you. This sounds horrible for you so I hope some good comes of it.