Does anyone else out here use a magic box? I bought one 8 months ago. I spent $300 and got the upgrade to Magic box Elite also. It worked fine (after I finally figured it out..LOL) and now my computer doesn't recognize it. I uninstalled and reinstalled about 4 times --- still doesn't work. I called OESD support (embroidery online). They were about as helpful as a screen door on a submarine. Tried 3 times to call - each time was on hold for at least 45 minutes then it threw me into voice mail. Third time I left a message. The guy called me back (of course I was at work) and he was upset that I wasn't at home so that I could tell him exactly what the error message said. He said that I have to go through it with a tech. I suggested that I send the box back to him (as I work the same hours as they do) so that they could check it and send it back to me. He said they would not accept it. Too simple of a concept for them. They are really hard to deal with. I called the place where I bought and they too agreed that OESD support is really difficult to deal with. Wish I had known that eariler - I would have bought a different brand.

Most of these are about $200 to $300 --- Does anyone have any ideas? Are these things supposed to last or do you have to replace it every year? I have a hard time believing that you pay that kind of money and it only works a short amount of time.

I have a Bernina Deco 600 so it doesn't have a USB port on the machine so I have to use a card converter. I have 32 bit Windows XP (on their site it says it is compatable with my system), I checked for viruses - none, and have changed nothing on my system----

Any help will be greatly appreciated....

Thanks in advance,
Lyn 0:)