Sadly, last time I was without my machine for 5 weeks.

Hi This happened to me on my elegante. When I took it in it was a small computer tantrum the machine decided to throw. The service guy fixed it in about 10 minutes while I waited. Maybe if you are lucky it will be the same thing. Did you try to unplug it wait 10 minutes and plug it back in? Sometimes it resets itself. Wish you luck Suzanne

I would call the Janome guy and ask him if he would mind taking a peek. It might be something nornal that is wrong and he may be able to fix it. Worth a phone call.

So sorry to hear about your little run of bad luck...wish I had some answers for you. I'll be hoping for a speedy resolution once the Brother dealer takes a look at it....or better yet, can trouble shoot the problem over the telephone. Good Luck wishes sent your way! ~Rita

Just a thought (ask me how I know) take a look at the wheel itself, mine has a cover than can be popped off. The wheel got a stray thread and wound itself tight! The dealer (was my face red) said check it first each time, if the wheel won't turn that is the first thing I check. Hope it helps.

When my safety device was activated, I made sure nothing was jammed, bobbin etc. Sometimes switching it off also helps. Sounds like a jam

Hi,
Here are a couple of ideas you can try. One make sure that there are no obstructions around the bobbin case,i.e. wads of thread and that your bobbin is seated correctly in the bobbin assembly.(if your bobbin can't turn neither can your wheel.)Secondly check on the bottom for a red reset button, a few embroidery machines were made with this for when the machine computer got overloaded or out of whack. Also check to make sure your needle is tight in its bracket, if the needle hits the bobbincase the wheel won't turn. Sometimes it is the simple silly stuff that can bind up a machine. Good luck.

Last time that happened to me it was from a bunch of thread wrapped up. But it was under the hoop and I had to cut the thread with a long thin knife to remove the thread. After the thread was removed the machine worked. It sounds like that is not your problem. Good luck!

I am going to try and help you.See that your machine is switched off Look on the flyingwheel - there is a mark on it. Turn you wheel so that this is on the top - level with the machine.
Clean it well - give a drop off oil on the parts that move up and down and switch it on to see if the device is then fixed. I am a Brotherdealer - but can only try to help you at cutes questions, because I lives in South Africa.
Hope you get the problem solved.

One of our girls had exactly the same problem with her Brother Machine after sending it away she found out it was a minute piece of thread that had shreaded so 8 days no sewing and a good maintenence clean plus 2 trips to Adelaide and all was fixed LOL hope that helps Hugs Shazells

Surely there is a service agent at Newcastle or even Gosford.
I know the Husqvarna distributorship is based at Gosford and there is a really reputable machine repairer at Newcastle, either would be better than sending or travelling to Sydney.

Hugs n roses, Meganne

Helen, so sorry for you. That is what happened with my machine, running without service. I hope yours is just a simple adjustment.
A big hug for you, Yoriko

Sorry your having machine trouble, I can not hlep you but I can send you good wishes and lots of hugs and flowers. Hope it's just a small thing and you can get it fixed where you live. ****4U

It happened with my Inovis 900 (Brother) last week. But when I looked in the bobbin case it was a small "Fluffy". I took it off and seems normal right now!

Hope today is a better day for you. sounds like you have done all the right things to fix. I am so sorry for you. Maybe Brothers can tell you how to fix the problem and you can get back to sewing soon. Good Luck! Sara

the only advice i know is sheck the bobbin holder. with the brother machines this holder has to be in good condition, so no restpieces of thread or dust in the bobbinholder, because this gives trouble.
hope you gat some advice if this isn't the case. hugs for now***