7854✽
It has been more tha 24 hours now and I still cannot download designs. Does anyone know what is going on? It shows that I have an active account but when I go to download it says I do not.
Comments (10)
5955✽
Same here,no downloads, but i assume the problem will be fixed soon.
2557✽
Same happens with me,glad to hear I'm not the only one having the problem, will wait it out and see what happens
17448✽
122864✽
Are you logging in to Cute.
Sometimes when we visit we may not be logged in and don't realise this until we go to do something like downloading.
Just a thought. I will try downloading a design and see if I have any problems.
hugs n roses, Meganne
Sometimes when we visit we may not be logged in and don't realise this until we go to do something like downloading.
Just a thought. I will try downloading a design and see if I have any problems.
hugs n roses, Meganne
2 comments
No, no problems downloading for me. HNR, M
Yes I'm logged in. I have logged off and back on several times. I had a previous membership and had no problem downloading.
36693✽
by
keeponsewing
04 Sep 2010
+2✽
Did you receive an e-mail and link back to the website? Most do that. If you continue having a problem then scroll all the way down and click "contact us" and send in a ticket. It does take 48 hrs for a response. I have to say this much though as a web designer it isn't just that easy to fix a problem like this, so please be patient. It will probably take some time to locate the script that is causing this problem... Can you d/l DBC in the upper right hand tab? If so then it is probably just the d/l script for the other designs. (hope this made a little sense to you.) Stick around you will it happen for you...
463429✽
I have heard this problem before. I think new memberships sometimes take a few days especially when it's the weekend and there is a sale. Perhaps she does it manually. Be sure to leave a message using the "contact us" button at the bottom of the page.
211079✽
by
shirlener88
04 Sep 2010
+2✽
icana, I just bet it is because of an overload of all you renewing or subscribing all at the same time - give it 48 hours - if not - then perhaps you will be contacted with further instructions. Wishing you well.
16513✽
I am having a problem also . My membership is still in effect until next month so I can still DL but I am waiting for an answer to an Email about renewing . It must be due to the overload of customers due to the sale . We should hear from them soon. Have you Emailed them at Contact us ? Hope you get your membership fixed soon. Nancy
12254✽
Thank you. Im working to resolve this issue as quickly as possible. Hope for your understanding and patience.
Veronika
Veronika
12254✽
All bugs are fixed now. Thanks to all you. I apologize for this inconvenience.
Veronika
Veronika