Thanks for passing this along. Good info to keep in the back of my mind...

Sorry about the troubles with not getting good service. Thanks for your passing along the info.:~D

Sorry to hear of your troubles honeychyle, I guess we just have to learn by experience & sometimes it hurts. You would think faithful customers would be treated nicely. *

It's not a secret - they are not really cheap...........

But the embroidery scissors they have are really good

Many sites tell you that they will not replace lost files and you should take that into consideration when buying from them. But don't blame them if they refuse. This is why you should save your files on a flash drive. If you don't know how (like me) get a grandkid (or someone else's grandkid) to do it for you.

I totally agree with you. I love sites that keep your history and allow you to download them again. Downloading makes it really easy for these sites because they don't have to mail out disks or anything. The least they can do is let you download them again if you have to. Maybe they aren't obligated, but to me, it is good customer service to do so. Plus, I appreciate people like you letting others know. I wouldn't buy from them either if they are like that. You are 'not' bad-mouthing them, you are informing others about their policies. I for one, appreciate it. I have bought hundreds of dollars worth from Embroidery Library and if I go to my account...my files are there that I bought YEARS ago. THAT is why I am a very loyal customer to them. That is good service and brings people back over and over again.

Thanks for the info., I buy most of my designs from Embroidery Library and I can always go back to my history and redownload......I don't alway have time (I have dial-up internet) to get the color chart but I know I can go back and see it.....I wish more sites were like EL.....Janet

Thank you for the information. I like to buy from sites that keep history of your purchases, Embroidery Library,Stitch Delight, Secret of Emb. the first two you create your own account and can go and DL whenever you want, Secret of Emb. They send you a link to reDL .Hope you could solve your problem.

Some sites require proof of purchase and that may be in your case too. I know it's a hassle to save every piece of paper as well emails but you've got to do it as not all sites keep a history of your accounts. Only problem with emb sites keeping track of what we buy will be if they have a crash and then that info will be lost too. Nothing like going around in circles. Sorry Smart Needle won't replace your designs, but have a blessed day never the less.

I am so sorry for your lost designs and feel you are allowed to be digruntled about their sevice.
Hope you told them also, maybe they change for the better.
Wishing you a better day!
From Bev

That is why I buy from Dainty Stitch, Stitch Delight, Cassandra, and Emlibrary. They replace designs.

Here is the link to Cassandras site. H&*