67271✽
yds of stabilizer i could'nt use. Sent them an email and they say as soon as they get it back they will send me a roll of vilene which is what I needed in the first place. I was charged no extra fees even though it was my goof up. I like to do business with a company like this who will stand behind their customers. They made my day.
Comments (14)
92391✽
Thats wonderful! Am happy that worked out for you. Hugs, Judy
5660✽
It's so good to hear that companys like this exist where the customer is always right (even when she's wrong, LOL). Thanks for sharing your experience with them. I might try them out now.
24463✽
Hi, glad to hear they helped you. I ordered stabilizer too and I got immediate shipment and a great price too and free shipping. Can't do better than that!. Good supplier to use. Happy Halloween, Carol
2633✽
by
stitchinkate
31 Oct 2010
+9✽
Thank you for the info...the last time I ordered stabilizer online I didn't think I was ever going to get the order. Free shipping here too so a real incentive to buy from them.
33580✽
That's amazing! I'll have to check them out too.
1 comment
Because of your experience I did go there and place and order last night! Great prices and with customer service like that, they deserve my business.
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211092✽
10191✽
63266✽
YES, I bought from them before and it's ALWAYS been a pleasure...FIESTA ;D *2U
24961✽
Thanks Beverly! It is nice to know that there are still companies that will stand good behind their products and their customers!
1 comment
it was nice, they say they charge a restocking fee but I was'nt charged anything. I will reorder from them just because of the customer service and the prices are fair.
1405✽
by
cindyinmontana
01 Nov 2010
+5✽
I've bought several things from them. I also have had very good experiences. *s
2945✽
85867✽
I wish more companies would realize that good customer service means keeping a customer and getting 10 new ones
1 comment
Word of mouth can make or break a business. They were great to deal with, even emailed me on a Sunday.
11271✽
Glad to hear of your experience. I ordered from them after your first post with the link. Mine should arrive on Tuesday. I am trying their sticky vilene - much less expensive than the Floriani I have been buying. If it is nice I will get the bigger roll the next time.