First of all welcome to the group the colour chart may not match the design format you used I usualy try to match the best I can but change if it dosent look right I change mine through Embird but can be done on the machine What machine do you have? Cheers Hugs Shazells

You didn't do anything wrong, sometimes they just don't show the right colors. I almost always just do a design in whatever color suits my needs at the time. Welcome to cute, you will love it here, everyone is so helpful!

Welcome to Cute. I agree with the others. use the colors you like
Alice

First of all Welcome to Cute. Glad you have you here and hope to see more of you in the future, Think you'll really like it here. I dl that santa and my colors were way off too but since I knew what the design was supposed to be about I used the colors that would work and it turned out great.

WELCOME TO CUTE. You already have good answers. I do the same. I change the colors if I don't like the ones it tells me.

Welcome to the group! I know what your talking about when the colors don't match. I like to mix up the colors anyway. Have a Merry Christmas
Dawn
A flower for you!!

Welcome - the colours are yours to choose - I also tried to stick to colours suggested but found I didn't always have so started choosing my own

Probably the software used to create the design was not the same software you opened the design with. Different software products interpret the colors differently. Change them to the colors needed. You didn't do anything wrong, it's a software issue.

I usually copy and paste the color chart or digitizers chosen colors into notepad. I don't see the colors but it states the thread (Maderia Rayon) and the number. I have a book and color charts that I can use as a reference. This is just in case I can't eyeball the design and figure out the color myself. I also save a copy of the picture of the design to use as reference.

Lori

Nothing at all. My software often decides to make up the colours for it's self. As others have said I take a copy of the colour charts from the site I get the design from - and then change it myself if I think that's what needed. ( I downloaded a lovely design of a lady and she was GREEN knew that could not be correct!!)
PS Don't be a slave to the suggested and yes they are only suggested colours try your own, you will find the finished result of the embroidery can be really delightful.

Welcome to the group! I see you got several answers to you question. You are going to love this group!