Community / Embroidery /
261163
by basketkase 20 Jan 2011 ( edited Jan 21'11 14:41 )
+33

I no longer have bobbin thread showing through the top, however I went to use the stitch width knob (it also controls some functions when embroidering, which is what I was doing) and nothing happened. So I switched over to sewing and the machine is stuck at .70 width and the knob turns and nothing happens. Called "my man" and he said he keeps the Series 8-knobs on hand at all times because they have a little plastic part inside that breaks off even when they are just bumped, so I have to take it back to get that replace. Wouldn't you think when Bernina has the gall to charge over $10 grand for a machine that they could use metal instead of plastic on a knob for heaven sakes and if they know it's an issue, replace the broken ones with metal........VENTING...thanks for listening....

GGGGRRRRRR! It will be fixed free, but I have to take time out to drive 50 miles (closest dealer) and he will meet me so he can fix it while I wait at least.....

Comments (11)
211079
by shirlener88 20 Jan 2011
+10
Oh my - you must really be upset - that would be hard to handle - glad you have a good dealer that will fix it while you wait for it - this time. *4u
1 comment
by basketkase 20 Jan 2011
Thanks, Shirlene...he's not even the guy I bought it from, the place I got it went out of business 1 month after I purchased it, so he is really a great guy...*4U back
158718
by jrob 20 Jan 2011
+10
At least your dealer is going the extra "mile" to meet you and work on it. Write to the company. Sometimes that's what it takes to get a problem brought to the surface. I love my Bernina, but there is alot of plastic.....
20475
by drcindyl 20 Jan 2011
+8
Yikes. You are absolutely right.
35675
by gerryb 21 Jan 2011
+6
My! I am seeing the quality of so many things going down, down. We pay more for our machines than my hubby's first job's salary for a year was!! I am afraid all the companies are becoming so very, very profit driven they've forgotton about quality! Are they listening???
1 comment
by basketkase 21 Jan 2011
Right on, Gerry!!
19430
by fannyfurkin 21 Jan 2011
+5
Vicki that is the most annoying thing, you get yourself all set up and ready to go and you have to stop and spend all that time getting it fixed. I do hope you don't lose too much time on it and it behaves properly form now on.
big hugs.
Alice
2 comments
by fannyfurkin 21 Jan 2011
BTW your avatar picture looks like my Merlin. lol.
by basketkase 21 Jan 2011
That's our Sammi!! He's a goofball!
255054
by airyfairy 21 Jan 2011
+5
Oh dear Vicki, I fully understand your frustration - hope all will be fixed soon. Hugs Sarah.
1 comment
by basketkase 21 Jan 2011
thanks, Sarah!
7875
by bevgrift 21 Jan 2011
+4
Hope you get going nicely when all is well with your machine. You will fall in love with it(again) when it sews beautifully.
From Bev
2 comments
by basketkase 21 Jan 2011
I do love it Bev, it's just this machine was touted as commercial grade, and then to find out this know is plastic inside was very disconcerting......
by basketkase 21 Jan 2011
I meant to say to find out the knob is plastic......my hands can't keep up with my mouth.....LOL
140717
by spendlove 21 Jan 2011
+4
Glad to hear the tension is fixed. The rest of your post has put me off Bernina!
1 comment
by basketkase 21 Jan 2011
It is dissappointing to hear of the plastic parts, isn't it???
169064
by 02kar 21 Jan 2011
+4
I agree. For the price of the machines and the use they will get, we need more metal parts not plastic. But of course, that will make the machine even more expensive and heavier.
743327
by gerryvb 21 Jan 2011
+5
oh dear, what a disappointment you have to go back again!! mY bobbin is of plastic also :(
hope everything will be okay for you now,soon!
63126
by mad14kt 21 Jan 2011
+3
Wouldn't it be nice if "Murphy's Law" just leave our sewing equipment/rooms alone! :> I am happy that it is be repaired "FREE" *2U
1 comment
by basketkase 21 Jan 2011
Wouldn't it be even nicer if these guys made free home visits...oh what a fantasy!!!! I have to wait for hubby to go with me cuz the machine is too heavy for me to deal with...how can it be so heavy with all these plastic parts...LOL