11259✽
I would like to share with you the wonderful, excellent, superior, grand, customer service I received from Reen at Embroidery Garden..
A few monthes ago I purchased an ITH DESIGN, Doggy-Doo-ty Bag Holder. the design on the front said I (heart) my dog. A friend wanted one of these but she wanted it pluralized (dogs). Since I couldn't find a font that even came remotely close to the font on the design, I sent an email to Reen of Embroidery Garden. I was willing to pay for the "S" or a whole new design if she could accommodate my needs. Not only did she send me a whole new design with the word dog pluralized, she did so within an hour or so upon receiving my email..Her designs stitch out perfect, and her step by step instructions are easy to understand and follow.
Comments (13)
20661✽
Now that is service and I know you're smiling. Hats off to Reen.
1 comment
Yes it is!! thanks bunches..*for you..
11259✽
Exuse my typo in the title..it should read: Accolades to Reen @ Embroidery Garden..
1 links:
[1]
http://www.embroiderygarden.com/store/index.php?act=viewProd&productId=112
www.embroiderygarden.com
3 comments
cute
Thanks Shirlene..My friend was impressed with the service Reen provided enabling me to make this bag for her..
This is so very cute....what a stylish way to store bags.
7232✽
Wow...great service alright.... and your Doggy bag looks great!
1 comment
Thanks so much..I didn't post it in projects as I was just showing the difference from the one on her site to the one she sent me..Thanks for looking..*'s for all.
35675✽
If only everyone gave such good service! The stores wonder why people are going to the Internet to purchase things. Could it be the local stores don't remember what "service" means? Way to do Reen!!
1 comment
You are soooo right...I work one on one with customers..(I work in a Deli) and so many times customers have commented on my service to them..they say it's such a delight to be greeted with a smile, good morning, and how can I help you..hmmm just plain commen courtesy and manners that we are all taught growing up..lol..well I guess times are changing huh...*
29871✽
It's wonderful that she is so helpful to her customers. I'm headed over to her site right now.
1 comment
Glad to hear that! She has something for everybody...I can't wait to purchase those lil Jinglers..She is so creative...*
463429✽
Wonderful to hear about excellent customer service!
1 comment
Too many times we are quick to run our mouth when service is lousy..It would be more effective and constructive if we give more attention to those who provide outstanding service rather than waste our time on the bad ones..These are the establishments I will frequent!
11271✽
Really nice to share great service - love the bag (may have to ask the owner to post the plural version for sale on her site too - my friend has two furry friends - dachshunds just like the owner of the site has - and I think she would really like something like this).
18960✽
I want to agree with you whole heartedly. After sending Reen another email today, I had a reply in no time. Thank you Reen. You are a star
2738✽
Thankyou for sharing this. It's so good to know a designer who's work is good (haven't we all had some terible digitizations that 'don't quite stitch out').
Ihave always like the Emb. Garden designs and would now purchase with confidence.
PS Hope you friend was pleased with the results.
Ihave always like the Emb. Garden designs and would now purchase with confidence.
PS Hope you friend was pleased with the results.
1 comment
Yes I have had some bad results with a couple sites..I won't return..I usually can tell by the way a website is set up and always look for feedback on them..*4u..and my friend was absolutely amazed and very happy with her doo-ty bag...I also made these for a diaper bag and omitted the wording all together..and used small cute prints suitable for baby..
10084✽
Good to know.
1 comment
Glad to spread the word..I know it helps me when I am unsure of a designer..*4u too..
70914✽
12500✽
I have only read good things about Reen in the several years I have been browsing websites pertaining to machine embroidery. I love her website and her quality designs! Sounds like Reen adds a new dimension to "customer service"!
Angel
Angel
1 comment
Yes she sure does..she is committed to excellence!! I love her creativity..*4u
15572✽
by
eyeztodiefor10
24 Jan 2011
+1✽
I LOVE good customer service! Congrats Reen! I'll make a point to look over your site. If your customers are important to you than that's where I want to shop! Great job!
Meri
Meri