Friday to install it between 1 and 5pm. I waited until 5 and then called them, they say sorry but we didnt have the part on the truck. SO we made another appt. for Sat between 1 and 5. Again I waited at 4:30 two trucks pull up, they came to the door. Ask me did they have the order right. I wanted to down grade to just internet, this would mean no phone or TV. When I said NO, they called in, wow they didnt have the part and would have to order it. It would be here and they would install it Mon. yup between 1 and 5. Well they showed up today, installed it and said all worked. I was so happy. I tried to get on the lap top tonight (you guessed it) no internet. Called them. Well they need to come back out, but cant come until Wed. yup between 1 and 5 to check it out. If I didnt have over a year on my contract I would kick them to the curb. Thank you for leting me vent. Iva