They are great that way. I had a tiny issue on one order and they fixed it right away too.

I went to the metro site last night and was tempted by the 50 new colors. Could not help myself, I bought them. They were mailed out today so I'll have them by the first of the week. I think Cuties are keeping them in business. LOL
Bev

That's good business. Nice to know there are business who still take care of their customers.

Good business sense on their part...keep the customer happy.

Yes their threads are just beautiful it's like getting a lot of multi coloured jewells when you open up the boxes. I love them. Love and blessings Chris

I keep forgeting to post the link to the web site! Thanks Pennifold for listing the address!
Dawn

Yes, they have done that to me too - they are great about it.

I love Metro threads, well done glad they fixed it for you!

I also experienced their great customer service. They fixed the problem and threw in an extra spool, just as you said they did for you. Prompt and friendly service is so unusual in today's business world. It's wonderful to have a company like Metro to please us. Yes, I think Cuties are keeping them in business. Sandra

5 stars for Metro!! Wonderful to hear a company who cares about their customers. I should receive my order today, can't wait!