only to find there are only 5 color changes. Somewhere three color changes became 1 and 2 color changes became 1. Fortunately, I was paying attention and notices so I did not leave my machine and when the hoop shifted for the missing color change I just stopped the machine and changed the thread. Is there something I did or should have done? I have digitizing software but don't know how to use. I have the free Wilcon which I use mostly to convert formats although I have resized a couple of designs but that brings up another question I will ask later. Thanks in advance for any help. Becky
Usually when this occurs the individual segments that were different colors are still there and may show up as 3 different segments all the same gray color.
A good example of this is pes format files that are digitized with Madeira colors instead of Brother colors. Purple often translates as gray so if the design already has a gray in it you get both in gray when one should actually be purple.
If your Janome allows you to change the colors when you load the design you can make changes there to help you keep up with the correct color changes. I often have to do that with my Brother ULT. I have found that I can easily get mixed up if there are several colors so I always change them in the machine so they are pretty accurate on my view screen.
You might also find out what thread brand is standard for your machine and use your Customizer software to specify that thread brand in the design before sending it to the card so they will translate correctly for you.
Just so you know this is not uncommon with so many different machines, thread brands, etc. out there. One size does not always fit all 'perfectly' every time.
Marcelle