I checked with babel fish and this is what came up.

does last week have the subscription in the offer booked however still nothing receive like continues now? Thank you for your answer

It looks like someone has subscribed but perhaps not received their designs/subscription. I am sure one of the German cuties will be able to translate it properly.

I got his from Google translate. I wonder if erhaltenwie is misspelled so it won't translate?

last week I booked my subscription on offer but nothing is the erhaltenwie
next?
Thank you for your reply

It appears that our German Cuties are not around at the moment, so I will send it to my German friend and see if she can give a correct translation.

last week I posted in the subscription offer, but still nothing that goes erhaltenwie
now?
Thank you for your reply

Em portguês

Semana passada eu postei na oferta de subscrição, mas ainda nada que vai erhaltenwie
agora?
Obrigado pela sua resposta

Sorry answering so late but here in Germany it is just 6.00am now ;o)
Your customer has booked the abo last week and has received nothing until now. She asked what to do know.
Did you send regularly a mail for a subscription? Maybe she needs a password? To me it sounds like she couldn't log in and dl the designs.
Greetings, Bettina

"a week ago I bought/ booked the Abo in the special offer,but I didn't receive anything untill now,how does it continue now?Thank you for your answer"

hope this will help. and you can help your client. Hugs Gerry