research and waiting for the industry to mature, and come to a point where I could afford it. Now, I can use it for just DAYS before it gives out and has to go back to the shop. I brought it in this past time because the needle kept hitting the bobbin and bobbin carrier. They finally got that problem fixed. Now, when I put anything under the needle, the machine simply sews it to the plate. The electronics also keep blinking off and restarting. I bought this new. I just wonder if I got a lemon, or if this is the quality that Brother owners have come to expect. I've had four major repairs on it so far, and several that the techs were able to fix in the store. I'm an experienced seamstress, so I don't think that has been user error. Even the techs seem baffled. I have had the machine on a UPS since the day it came home, and it has been treated with lots of TLC. No bumping, shaking, abuse, children pets, or anything else that could contribute to a problem.
Do you think that this has come to the point of them admitting that I was sold a lemon and give up already and give me a new machine?? I really would like some feedback. I'm so frustrated that I'm seriously considering just giving up and washing my hands of the whole deal. I don't really care what brand you own. I would like to know what YOU would recommend or do.
Bev
Bev
Big hug.....Vicki
I just purchased the Baby Lock Ellageo Plus last year & I love it. It is better than the Brothers.
As you probably know, very few machines are manufactured in European countriesand probably ALL embroidery machines are manufacted in the East. The problem arises when the "brand" is not looking after the machine. Fortunately when I had a problem with my Bernina I wrote directly to them and it was sorted with no proble. Hope you have success in ironing out your poblem. Elizabeth
Linda
I really appreciate your honesty. I hope that you do not have any trouble with your machines with this upcoming holiday weekend and change of seasons. Bless you all!! You are all wonderful and a terrific support group. Thank you so very much for your responses and support!!!!
Given your experience with a new machine, I think I would definitely ask Brother for a new machine being it should still be under warranty.
I can imagine your frustrations. My prayers and best wishes for better days for you and your household. May the Lord bless you with a special strength and peace as you cope with each new day!
Angel
You already have a record of repair. The longer you wait the harder it will be for you to resolve. Act NOW! I had same problem with Janome 11000SE. Three new machines in less than 8 months. Finally got total refund and bought a Baby Lock Elissimo.
I have had a Janome Memory 7 (one of the first computerized sewing machines) for just over 30 yrs. and never had a problem with it. So when I bought my new machine I got a Janome MC11000SE. I've had a minor problem with it - needed the bobbin case replaced and from what I found out in the last few days when talking to someone else (she had the same kind of problem, but a different kind of machine. If you don't hold the thread tight and when threading the first part with the tension discs it bunches up underneath and the needle damages the bobbin holder.
Even for example, if you buy a new computer, if it goes in for repair 3 times in a yr. and has to go again it gets replaced! And that applies even if it is a different prob. each time or the same.
So, personally, I love my Janome's, but one can get a lemon in any brand. I would say first try and get a new one and really use it to see how it goes and if you end up with the same kind of problems then either get a different model or a refund and get something different.
Good luck.
I have a Brother ULT2003D and will be very interested to hear how Brother responds to your problem as I am considering which brand to buy next.