4081✽
My red dongle that came with my 3D Professional software had gone bad. The outside slips off of the circuit board, and it seems to be damaged. I have double checked the drivers. Please help.
Comments (6)
17161✽
by
bikermomfl
02 Sep 2011
+3✽
you can try 'carefully' pinching it closed slightly with a pair of pliers. Sometimes it's just time and use and they tend to get loose. If not from what I understand you're SOL. It's time to upgrade to 4D or 5D good luck....
148938✽
Did you already asked the software company if they can help you ? They should 'cos afterall you did buy the software original else you would not have the dongle !
57801✽
by
edithfarminer
02 Sep 2011
+3✽
on one lot I ordered a new one, they will do so if you hand in the old one. You will have to pay just for a new dongle.
I have now still 3D and as all they come easy apart. I find that you can just slip it back on and it works fine than. To not have to take it out all the time I have now got a small unit, with 4 slots for dongle etc. So I only take that out and do not touch the dongle. So just try to put it together first. good luck
I have now still 3D and as all they come easy apart. I find that you can just slip it back on and it works fine than. To not have to take it out all the time I have now got a small unit, with 4 slots for dongle etc. So I only take that out and do not touch the dongle. So just try to put it together first. good luck
8230✽
I would for sure check with your dealer or Viking. In the future be sure to follow the advice about putting your dongle in a small usb hub. I put mine in one and never take it out. I use the other slots for flash drives and download all of my designs onto one of them. Good luck getting a new one. If you do have to upgrade, if you can possibally wait tell your dealer you aren not getting new software until it goes on sale and has a big trade in--it is surprising how quickly they will have a sale!
38558✽
by
blueeyedblonde
02 Sep 2011
+4✽
I used to keep my dongle in the pc usb slot until someone mentioned a usb hub (I didn't know what that was but managed to find out without anyone knowing I was clueless.). I have since gotton one and put the dongle and other things in it and now just have to unplug that.
You have some good suggestions - so try those first and then talk to your dealer and see what they suggest. Good luck!
You have some good suggestions - so try those first and then talk to your dealer and see what they suggest. Good luck!
33451✽
by
marjialexa
03 Sep 2011
+1✽
Usually, as long as you have the broken dongle, the company will replace it for a small price. You have to turn in the broken one, though. Your dealer should be able to do this for you. If you LOSE the dongle, you are really up a creek, because you will pay for whole new software package. This is information from my Janome dealer for my software, but I would think Viking would work the same way. Best of luck, hugs, Marji