Sorry the proper spelling is "Clotilde" use them with care and only if you're not in a hurry

I can only imagine how frustrated you are. Gee are they going to refund your $5.00? Probably not. Sorry for your troubles. I don't think I will be doing any looking at their site. Hope I don't forget the name of the site.

I can imagine your frustration, and absurd that an email costs $5 shipping!. hope the patterns are worth the frustration.*4u

That's naughty! Charging 5$ for an email and then need more than 2 weeks? Don't wanna know how much they will charge for express-delivery ;o)
Hope you get the shipping back and the patterns are marvellous...
Greetings, Bettina

Kiss Hug and a flower to make it all better.
annie in the UK

Flowers all around! A late pattern is not going to bring down our day of Stitching! And we got the word on this company! clothilde is a no go! Thanks for the tip.

Thanks for the warning. have seen this company on the internet and will never use them after reading this. Good that you told us

Thanks for the info. I have been tempted there a few times but have never ordered.
Hugs, Nadyne

Can you report them to paypal? You should get your $5 back!

So sorry Karen! It is so hard to deal with people with a computer and get any results..Maybe I should say some people! I think some people use computers so they can blame their problems on the computer. I have never use this company although I get alot of junk mail with their name on it. Thanks for the heads up! At least you finally got it and now you can get busy and get your project done!! Hugs, Linda

Thank you-good to know-sorry about all the problems.

How infuriating.

you received it via a email and they charged you postage that is a bit rude i certainly wont buy from them.....soozie

I am not quite sure what a stack 3 pattern is but at the end you say 'paper pattern' Does this mean you had to print it out and glue it together?

I understand your frustration totally, but I have ordered from them several times and have never had a problem with them. I hope what happened to you is not going to be common from now on. Hopefully it was just a glitch of some kind. But sounds like their consumer people need some re-training! Hang in there!!

I would contact them again, there has been a mixup somewhere. Then repost here to let us know. I have used them and never had a problem.
From their FAQ page:
How do you deliver your electronic downloads and what are the charges?
All Clotilde.com electronic downloads are delivered electronically, directly to your computer. You will receive a confirmation e-mail almost immediately. If you have not received an e-mail within 1 hour, please check your bulk or spam folder. If the confirmation e-mail is not located there, check your My Bookshelf in the customer log-in area for your patterns. If you are unable to locate the products recently purchased by either of these methods, please contact customer service.

At Clotilde.com there are no delivery charges for electronic downloads! All purchased electronic download product can be sent to any valid e-mail address anywhere in the world.


To ask questions about an order you have placed or about items we carry, contact customer service, or call customer service at (800) 545-4002, Monday through Friday, 8am - 7pm CT.

Good to know, I've not orderd from there. Please do let us know if you get any better followup.