Thank you for asking this question. The answer from mariejooste is worth trying.

Hugs, Bonnie

Mine was so bad even though it was new i traded it in ,i never had such a bad machine ,the dealer took it back and i bought a brother lol hugs carolyn

Tension problems plague these machines. I discovered, by accident, that my Fussy Futura does better embroidery when its upper tension is on 'S' or slightly above. I also learned to slightly tighten the tension on the bobbin case, too. However, what works for me, might not solve your problems... but its worth a try.